Customer Experience Lead

To support a dynamic customer service team, the full-time Customer Experience Lead will manage day-to-day operations, ensure data integrity, and facilitate communication remotely while addressing customer inquiries and complaints.
Key responsibilities

Assist customer service team members in responding to inquiries from customers and vendors
Evaluate and address customer inquiries and complaints, triaging requests based on urgency
Maintain detailed records of communications and provide accurate information for business reviews and escalations

Required qualifications

3+ years of experience in a customer service or administrative role
Experience working with B2B customers
Proficient knowledge of Excel, including formulas, filtering, sorting, VLOOKUP, and Pivot Tables