Customer Experience Specialist

Overview

At Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence.
Responsibilities

Support high volume of customer e-mail correspondence and telephone calls
Utilize CRM software to document, manage and track user contacts
Support customer onboarding, working with customers, prescribing clinicians, trainers, suppliers and internal Mobius staff to ensure success
Maintain and improve existing customer relationships
Respond to user inquiries in a timely manner
Implement calendar management and scheduling for user training and product demonstrations
Complete sales orders in a timely manner, ensuring all required documentation is complete
Thrive in a fast paced, professional, customer-oriented company
Assist the Customer Support Team when additional administrative help is needed
Required Qualifications

AS degree or equivalent
2 years minimum of experience in a customer service/support role
Outstanding customer service skills and ability to maintain a high level of quality and responsiveness
Ability to explain insurance requirements and coverage with clarity and patience
Experience with handling customer complaints
Ability to maintain confidentiality when provided with sensitive information
Ability to prioritize work and multi-task effectively
Good computer skills including proficiency using Microsoft Office (Word, Excel, PowerPoint)
Excellent written and verbal communication skills – internally and externally
Ability to work as part of a team and provide support to departmental and company goals
Valid and current driver\'s license
Preferred Qualifications

Experience with Salesforce CRM
Medical billing and coding experience
Medical device and/or working with the disability community experience
Physical Requirements

Ability to complete tasks that require use of a computer and office equipment
Ability to move throughout the building and grounds and communicate with employees, customers and others
Ability to move items weighing up to 30 lbs
Ability to travel as needed both domestically and internationally

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