Sr. Technical Writer - Hybrid

Sr. Technical Writer - Hybrid (New York, NY)
We are seeking a skilled Technical Writer to join our IT department. The role involves creating clear, concise, and user-friendly documentation to improve communications with non-technical employees. Responsibilities include writing how-to guides, instructional documents, announcements, email communications, and other types of content to ensure employees have access to high-quality information about IT topics, enabling them to work more efficiently and effectively.

Responsibilities

Write and maintain how-to guides, FAQs, instructional documents, and email announcements.

Create and manage internal knowledge base articles and documentation.

Collaborate with IT and other departments to gather information and ensure accuracy of content.

Translate complex technical concepts into easy-to-understand language for non-technical audiences.

Ensure all documentation is clear, concise, and user-friendly.

Conduct reviews and updates of existing documentation to ensure it remains current and relevant.

Identify new opportunities to use documentation and communication to improve employee experiences.

Work with subject matter experts to ensure specialized topics are appropriately addressed.

Review and edit content developed by other team members to ensure consistency and quality.

Create and implement frameworks for how to approach organizational knowledge management and content creation.

Utilize content management systems to organize and publish documentation.

Qualifications

5-15 years of proven experience as a Technical Writer, preferably within an IT department or creating content for internal audiences.

Excellent writing, editing, and proofreading skills.

Ability to distill complex technical information into accessible language and communicate technical concepts to a non-technical audience.

Experience working on instructional or educational content.

Strong attention to detail and organizational skills.

Process-oriented, with experience creating or contributing to documentation and content processes.

Proficiency in using documentation tools and content management systems.

Strong understanding of technology and ability to learn technical concepts quickly.

Ability to work independently and collaboratively as part of a team.

Strong interpersonal and communication skills.

Department: Preferred Vendors. This is a contract position.

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