Director of Member Experience & Digital Strategy

Meritain Health, now part of Aetna, is seeking an Executive Director, Member Experience to enhance the member journey in Connecticut. The ideal candidate will have extensive experience in healthcare services and member-facing roles, ensuring quality care accessibility through strategic insights and innovative service design.
Responsibilities include setting the strategic direction for member experiences and partnering with various teams to align digital capabilities with consumer expectations. The role offers a competitive salary within a range of $131,500.00 – $303,195.00 along with comprehensive benefits.

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