Production Technician Supervisor - 1st Shift - Travel

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

1st Shift, Monday - Friday, 8:00am - 5:00pm.

As the Production Technician Supervisor you will be responsible for supervising personnel, researching data, providing recommendations and working directly with customers to provide support and resolve issues.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions

Audit daily order processes; ensure all orders are sent to each site

Monitor and report all errors for performance tracking

Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions

Oversee service provider performance and engage providers for service improvement

Communicate order changes with warehouses and coordinate shipment schedules

Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department

Travel Requirements

Ability to travel up to 75%

Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.

Familiarity and ability to comply with TSA security procedures.

Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.

What you need to succeed at GXO
At a minimum, you’ll need:

2 years of relevant work experience

Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel

It’d be great if you also have:

Associate degree in Transportation or Business

2 years of experience in customer service, distribution or logistics in a manufacturing environment

2 years of experience in transportation and operations

Availability to work extended hours as needed, which may include early mornings, evenings and weekends

Capacity to quickly learn and achieve proficiency in new software applications

Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures

Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations

We are proud to be an Equal Opportunity employer including Disabled/Veterans.

All employees and visitors are expected to comply with GXO policies concerning COVID safety. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

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