Senior Station Manager

Job ID: 3077150 | Amazon.com Services LLC

RSR Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an RSR Delivery Station. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

Key Responsibilities

Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations

Drives vision for the station team and the creation of quality initiatives, process change initiatives, and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed the business plan

Problem‑solves for closing gaps between performance and goals

Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments

Manages an environment concerning the delivery of Amazon orders directly to customers, subject to ever‑rising volume and complexity, operating on a 24/7 basis

Manages day‑to‑day relationships with multiple Delivery Service Providers (DSPs)

Presents operational metrics regularly to the senior leadership team

Hires and develops top talent. Creates and implements a talent plan for the site, including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement

Leverages the Operations and Area Managers by sourcing and nurturing ideas, and integrating them into improvement plans for the functional area

Cultivates strong culture and engagement throughout all levels of the delivery station team

Ensures best practices are shared across all departments, shifts and across the network

Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to secure support and resources for projects and initiatives in their area, as well as to provide needed support and resources for other staff initiatives

Basic Qualifications

Completed Bachelor’s degree from an accredited university or 2+ years’ Amazon work experience

7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last‑mile manufacturing, engineering, production or distribution environment

Demonstrated track record of delivering performance and financial results in high‑pressure environments

Experience with performance metrics and process improvement and lean techniques

Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations

Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems

Excellent communication skills (including local language and English, written and verbal)

Experience managing third‑party resources on a regional
ational scale

Experience managing contingent workforce in a business with peak seasons

Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays

Preferred Qualifications

Degree in Engineering, Operations or a related field and MBA preferred

Experience in a startup environment

Ability to handle changing priorities and use good judgment in stressful situations

Interest in long‑term career development

Benefits
The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Salary: 135,000.00 – 182,700.00 USD annually (USA, VA, Bristol).

Equal Opportunity Employer
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: May 21, 2026 (Updated about 1 hour ago)

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