Inside Sales Coordinator

Sales Coordinator
We are seeking a skilled and proactive Sales Coordinator to join our team in Fremont. In this role, you will act as the liaison between our customers (especially top-tier accounts) and internal teams (production, supply chain, logistics, etc.). You will manage order flow, track shipments, and ensure timely delivery, while maintaining high standards of service and communication.

Key Responsibilities

Receive, process, and monitor customer orders from initiation through fulfillment

Coordinate with Asian-based factories / production teams to confirm production schedules, capacity, and shipment timelines

Liaise with freight forwarders, customs brokers, and logistics vendors to arrange transport, track shipments, and resolve shipping issues

Communicate order status, delays, or quality issues proactively to customers and internal stakeholders

Prepare regular reports on order status, shipment performance, and inventory/demand forecasts

Assist sales team with client inquiries, quotations, order amendments, and follow-ups

Maintain accurate data in CRM / ERP systems (e.g. orders, shipment logs, customer communications)

Collaborate cross-functionally with sales, operations, quality control, and finance teams

Continuous improvement: identify process bottlenecks and propose improvements

Qualifications / Requirements

Bachelor's degree (Business, Supply Chain, International Trade, or related field preferred)

1-3 years' experience in sales support, order management, or customer service in a manufacturing or import/export environment

Excellent attention to detail, strong organizational skills, ability to multitask

Effective verbal and written communication skills

Bilingual: fluent in English and Mandarin (speaking and writing) required

Comfortable interacting with diverse internal and external stakeholders (international suppliers, logistics, clients)

Proficiency with MS Office (Excel) and experience with CRM / ERP systems

Ability to prioritize tasks and manage under tight deadlines

Problem solver: able to troubleshoot shipment, quality, or order issues

Preferred Qualifications

Experience with international shipping, customs, Incoterms

Familiarity with supply chain planning / demand forecasting

Previous experience working with Asia-based production / supply chain

ERP / logistics software experience

Compensation & Benefits

Competitive base salary + performance-based bonus or commission

Health, vision, dental insurance

Paid time off, holidays

401(k) / retirement plan

Professional development opportunities

Phihong is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This is a fully onsite position located in Fremont, CA; Monday- Friday from 10 am to 7 pm.

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