Partnership Manager

Partnership Manager
Location
Chicago, IL

Employment Type
Full time

Location Type
Hybrid

Department
Sales & Business Development

Compensation
The salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance.

Job Overview
The Partnership Manager owns and grows a portfolio of merchant and platform partnerships, with full accountability for partner performance, retention, and revenue outcomes. This role serves as the primary owner of partner relationships and is responsible for driving operational excellence, identifying growth opportunities, and delivering measurable business impact.

Job Duties

Own a portfolio of partners and merchants, with full accountability for performance, growth, retention, and overall partner health

Serve as the primary relationship owner, building and maintaining strong partner relationships across multiple levels and acting as a trusted advisor

Analyze performance data and independently drive improvements in key metrics such as order volume, reliability, and partner satisfaction

Lead issue resolution and manage escalations end-to-end, including root cause analysis, cross‑functional coordination, and implementation of long‑term fixes

Identify, prioritize, and execute revenue growth and operational optimization opportunities within assigned accounts

Drive cross‑functional initiatives with Operations, Product, and Support teams to improve processes, tools, and partner experience

Contribute to partnership strategy and market expansion efforts, testing new approaches and bringing actionable insights from the field

Participate in contract discussions, renewals, and negotiations, owning preparation, data, and recommendations while partnering with senior stakeholders

Required Experience, Qualifications, and Skills

5+ years of experience in account management, customer success, or sales, ideally within technology, food service, or delivery ecosystems

Demonstrated track record of managing and growing client relationships

Strong communication and interpersonal skills with the ability to build trust quickly

Excellent problem‑solving skills and a proactive, ownership‑driven mindset

Experience using CRM systems and basic data analysis tools to manage performance and reporting

Willing to travel up to 25‑50% within the designated market

What Makes You Stand Out

You thrive in fast‑moving, high‑growth environments

You enjoy multitasking and taking initiatives from start to finish

You are highly efficient, execution‑oriented, and results‑driven

You are comfortable with ambiguity and adapt quickly to new challenges

You communicate confidently with both internal teams and external partners

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