Customer Experience Analyst: Escalations & Analytics

Direct Energy Business in California is looking for a Customer Experience Analyst to resolve escalated customer inquiries and improve business processes. This role requires at least 2 years of customer service experience and a bachelor's degree. The successful candidate will engage with customers through various channels, ensuring exceptional service and compliance with regulatory guidelines.
Skills in SAP and Salesforce are preferred. Open office environment, with the potential for some travel required.

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