Sales & Operations Coordinator

Sales & Operations Coordinator (BBBH3119) Rochester, England
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Salary: GBP26000 - GBP35000 per annum + (pro-rata) + commission

Medway, Kent

Pro‑rate salary equivalent to £26,000 – £35,000 plus commission

About the Company

My client is a growing, family‑run cleaning business with over 14 years of experience across residential, commercial, office, and industrial sectors. Having already exceeded their annual target by April, they are entering an exciting phase of growth.

Recently, they have transitioned from a home office into commercial premises, launched a new SEO‑optimised website, and continue to expand their market presence. Alongside their commercial success, they proudly support multiple charitable initiatives.

With ambitious plans to scale further, this role will play a key part in supporting continued business growth, with a particular focus on securing and supporting commercial cleaning contracts.

The Role

We are looking for a proactive and highly self‑motivated Sales & Customer Service Executive to support the day‑to‑day running of the business, help generate new commercial opportunities, and enable the owners to focus on client acquisition and revenue growth.

This is a varied, office‑based role combining customer service, administration, and business development, with a strong emphasis on commercial contract support and lead generation.

Key Responsibilities

Track sales activity and maintain accurate CRM/data records

Maintain and track tender opportunities, particularly during key periods

Monitor contract timelines and proactively identify renewal opportunities

Schedule client meetings ahead of contract end dates to support retention

Organise and manage diaries for the business owners, enabling them to attend meetings and win new business

Provide excellent customer service and act as the first point of contact for enquiries

Learn and confidently promote company products and services (full training provided, including COSHH/chemical training)

Support and contribute to social media activity and online presence

Assist with general office administration, including basic accounts support

Focus on supporting and generating commercial cleaning contract opportunities rather than domestic services

Key Requirements

Strong organisational skills with the ability to manage multiple priorities independently

Highly self‑motivated with a proactive, “can‑do” attitude

Good knowledge of the local area

Willingness to learn about specialist products, including chemical‑based solutions

Strong communication and customer service skills

Comfortable working in an office‑based environment

Previous experience in sales support or business development coordination

Accounts or bookkeeping knowledge

Experience managing or contributing to business social media

Working Hours

Working days: Monday, Tuesday, and Thursday

Working hours can be either 8:00am – 4:00pm, or 9:00am – 5:00pm

If you’re a parent and require working within school hours, my client is happy to be flexible for the right person

Salary & Benefits

Pro‑rate salary equivalent to £26,000 – £35,000 per annum (depending on experience)

Commission structure: £10 per meeting booked

Company pension scheme

Private healthcare provided, including cover for pre‑existing conditions

Opportunity to join a growing and ambitious business at an exciting stage

Training and development, including COSHH certification

A supportive, hands‑on working environment

The chance to play a key role in the company’s continued growth and commercial expansion

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