Managed Account Specialist

Job Summary
Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization.

Job Duties / Responsibilities

Manages and maintains customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention, and growth of revenue.

Assists in identifying market potential by qualifying accounts, participates in cold‑calling, and follows market‑generated leads to produce prospective leads for lighting sales and ancillary services.

Supports the closing of sales or retention of business by providing assistive support to internal and external clients, building rapport with potential accounts, providing information on Entergy products and services, helping overcome objections, and assisting in contract preparation.

Utilizes technical capabilities to research issues, analyze data, and make recommendations to aid in resolving customer issues.

Manages credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written‑off losses.

Stays informed on new Entergy products and services to introduce to customers; stays familiar with company policies and procedures required to serve customers and increase revenue via self‑serve channels and account management services.

Proactively builds relationships with internal suppliers and customers (distribution, transmission, customer operations, business services, major account billing, etc.) and maintains current account and contact information in SalesPage, preparing state‑of‑the‑account reports.

Minimum Requirements

High‑school diploma or equivalent work experience; preferred college or University degree.

Customer Service Experience, Business Customer Analytics.

For Managed Account Specialist I: at least 3 years of customer service experience, preferably 1–3 years with commercial business customers.

For Managed Account Specialist II: at least 7 years of customer service experience, preferably 4–7 years with commercial and industrial business customers.

Knowledge, Skills, and Abilities

Communicates clearly to address customer needs and explain information; utilizes Microsoft Office, SAP, Salesforce, and outage management systems to resolve issues and support positive experiences.

Anticipates and resolves problems using data analysis.

Evaluates and improves processes with a questioning, data‑driven mindset; leverages operational tools to adapt quickly and drive continuous improvement; strengthens technical skills to boost efficiency.

Shares insights from account management tools and fosters collaboration across internal groups; supports teams by maintaining accurate account data and sharing knowledge for improved performance.

Prioritizes tasks independently, meets deadlines, ensures accuracy in documentation and account management; takes ownership by thoroughly investigating issues and delivering reliable outcomes.

Elevates team performance through technical expertise, shares best practices, and recognizes contributions while using system data and customer feedback to foster a culture of achievement and growth.

Additional Responsibilities
As a provider of essential services, Entergy expects its employees to be available to work additional hours, in alternate locations, and/or perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not receive overtime compensation for such duties.

Work Conditions
Additional hours, alternate locations, or additional duties may be required in emergencies, storms, outages, or other situations as deemed necessary by the company; exempt employees may not receive overtime compensation for such duties.

Primary Location
Arkansas – Little Rock; Louisiana – Hammond and West Monroe; Texas – The Woodlands.

Workplace Flexibility
Onsite.

Relocation Option
No relocation offered.

Travel Requirements
Up to 25% travel.

EEO Statement
The Entergy System of Companies provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility
Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing. If you are a person with a disability and need an accommodation for the recruiting process, please provide your name, contact number, accommodation requested, and requisition number.

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