Relationship Manager (RM) — Agent & Partner Support

Relationship Manager (RM) — Agent & Partner Support

Location: Tampa, FL (In-Office)

Compensation: $50,000 – $60,000 base salary

Department: Operations / Partner Success

Employment Type: Full-Time

About SuperSonic POS
SuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving convenience stores, smoke shops, liquor stores, independent grocers, and specialty retailers nationwide. We work closely with a network of agents and partners who rely on our internal teams for operational excellence, responsiveness, and consistency.

Role Summary
The Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience.

This role is non-revenue-generating and does not involve sales, prospecting, or business development. The RM acts as a trusted internal liaison, ensuring agents receive timely support while maintaining clear processes and documentation.

Core Responsibilities

Serve as the primary point of contact for inbound agent and partner inquiries

Support existing agents with administrative, operational, and MSP-related requests

Ensure timely, professional, and accurate communication with agents and partners

Document all agent interactions, requests, and follow-ups in internal systems

Maintain strong working relationships through reliability and responsiveness

Operational Coordination

Route requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.)

Track open items and ensure follow-through until resolution

Monitor outstanding agent needs and proactively follow up as required

Maintain organized records and clear audit trails of agent communications

Support operational continuity as agents transition between workflows or support channels

This role is focused onsupport, coordination, and operational excellence.

Qualifications & Skills

1–3+ years of experience in account management, partner support, operations, or customer success

Strong written and verbal communication skills

Highly organized and detail-oriented with strong follow-up habits

Comfortable working in a structured, process-driven environment

Ability to manage multiple requests, priorities, and internal stakeholders

Professional, reliable, and service-oriented mindset

Salary Range

$50,000 - $60,000 per year

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