Relationship Manager (RM) Agent & Partner Support

SuperSonic POS Relationship Manager (RM) — Agent & Partner Support
The Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience.

Location
Tampa, FL (In-Office)

Department
Operations / Partner Success

Employment Type
Full Time

About SuperSonic POS
SuperSonic POS is a retail technology company that provides a unified point-of-sale (POS), payments, and cloud back-office platform for high-volume businesses such as convenience stores, liquor stores, and specialty retailers. Headquartered in Tampa, Florida, SuperSonic provides modern POS hardware, cloud back-office software, integrated payments, and AI-powered business tools.

Role Summary
This role is non-revenue-generating and does not involve sales, prospecting, or business development. The RM acts as a trusted internal liaison, ensuring agents receive timely support while maintaining clear processes and documentation.

Core Responsibilities
Agent & Partner Support

Serve as the primary point of contact for inbound agent and partner inquiries

Support existing agents with administrative, operational, and MSP-related requests

Ensure timely, professional, and accurate communication with agents and partners

Document all agent interactions, requests, and follow-ups in internal systems

Maintain strong working relationships through reliability and responsiveness

Operational Coordination

Route requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.)

Track open items and ensure follow-through until resolution

Monitor outstanding agent needs and proactively follow up as required

Maintain organized records and clear audit trails of agent communications

Support operational continuity as agents transition between workflows or support channels

This role is focused on support, coordination, and operational excellence .

Qualifications & Skills

1–3+ years of experience in account management, partner support, operations, or customer success

Strong written and verbal communication skills

Highly organized and detail-oriented with strong follow-up habits

Comfortable working in a structured, process-driven environment

Ability to manage multiple requests, priorities, and internal stakeholders

Professional, reliable, and service-oriented mindset

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