Relationship Manager (RM) Agent & Partner Support

Relationship Manager (RM) Agent & Partner SupportLocation: Tampa, FL (In-Office)Compensation: $50,000 $60,000 base salaryDepartment: Operations / Partner SuccessEmployment Type: Full-TimeAbout SuperSonic POSSuperSonic POS is a fast-growing all-in-one point-of-sale and payments platform serving convenience stores, smoke shops, liquor stores, independent grocers, and specialty retailers nationwide. We work closely with a network of agents and partners who rely on our internal teams for operational excellence, responsiveness, and consistency.Role SummaryThe Relationship Manager (RM), Agent & Partner Support is responsible for supporting existing agents and partners by managing inbound communications, handling administrative and operational requests, and coordinating internally to ensure a smooth partner experience.This role is non-revenue-generating and does not involve sales, prospecting, or business development. The RM acts as a trusted internal liaison, ensuring agents receive timely support while maintaining clear processes and documentation.Core ResponsibilitiesAgent & Partner SupportServe as the primary point of contact for inbound agent and partner inquiriesSupport existing agents with administrative, operational, and MSP-related requestsEnsure timely, professional, and accurate communication with agents and partnersDocument all agent interactions, requests, and follow-ups in internal systemsMaintain strong working relationships through reliability and responsivenessOperational CoordinationRoute requests to the appropriate internal teams (Support, Finance, Underwriting, Engineering, etc.)Track open items and ensure follow-through until resolutionMonitor outstanding agent needs and proactively follow up as requiredMaintain organized records and clear audit trails of agent communicationsSupport operational continuity as agents transition between workflows or support channelsThis role is focused on support, coordination, and operational excellence.Qualifications & Skills13+ years of experience in account management, partner support, operations, or customer successStrong written and verbal communication skillsHighly organized and detail-oriented with strong follow-up habitsComfortable working in a structured, process-driven environmentAbility to manage multiple requests, priorities, and internal stakeholdersProfessional, reliable, and service-oriented mindset recblid ny421wpagfror7ivso7fkf8lnggabk