Rewards Product Delivery Vice President - Delivery Manager

JobID: 210720929

Category: Process Improvement

JobSchedule: Full time

Posted Date: 2026-03-12T17:38:19+00:00

JobShift: Day

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Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Rewards Product Delivery Vice President - Delivery Manager within the team, you will support Delivery Manager responsibilities as aligned to Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits Supplier population.

Job responsibilities

* Develop and implement process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies
* Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
* Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.
* Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
* Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
* Lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables required for TPO compliance
* Evaluate the operating effectiveness of management and business processes of the supplier organization, making recommendations as necessary


* Work autonomously managing competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output


* Cultivate professional relationships across a matrixed environment to have the ability to communicate/ present effectively to stakeholders and partners


* Monitor supplier adherence to contractual requirements, policies and procedures and analyze and communicate impact of risks and losses (actual and potential)



Required qualifications, capabilities, and skills

* Bachelor's degree or Masters degree with major in accounting, finance or economics, business administration, risk management or equivalent experience is required


* Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by 8+ years of proven experience.
* Proven experience in fostering an inclusive environment and coordinating work across different parts of a department.
* Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.
* Ability to collaborate with JPMC Product and Tech teams to discuss / recommend new functionality to enhance the existing customer experience


* Understand key business functions / knowledge of regulations surrounding business and vendor management


* Demonstrate exceptional interpersonal skills including collaboration and relationship building



Preferred qualifications, capabilities, and skills

* 8+ years of financial service experience in vendor management / supplier oversight, controls, risk management, or compliance-related functions preferred


* Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
* Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.
* Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
* Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.