Job Overview
The Alternative Lending Product team builds creative new lending products to empower customers to make purchases on their terms. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative products which support the growing Connected Commerce portfolio.
As a Vice President Product Manager in the Alternative Lending General Management team, you will lead the Business Readiness, Controls, and Voice of the Customer workstreams which support our complete product portfolio across multiple customer touchpoints. This primary focus of this role is to support self‑service, agent assisted, and Branch operational readiness in preparation for a 0-1 product launch in 2027. You will work closely with strategy and delivery partners as well as Legal, Risk, Controls, Compliance, Fraud, Collections, and Alt Lending’s Product Operations team. The candidate will require strong leadership skills, stakeholder management, and the ability to effectively communicate to both human and machine audiences.
Job Responsibilities
- Manage all Operational Readiness activities in preparation for launch of a new flexible term lending product.
- Create and manage an evergreen suite of Business Readiness documents including FAQs, training material, and controls policies & procedures.
- Own and manage the Alternative Lending Controls portfolio to ensure products and people are operating as expected.
- Facilitate a consistent and purposeful feedback loop with support staff across the firm to empower agents with the right information for the best customer and agent experience.
- Build and manage key relationships with stakeholders across Product, Technology, Operations, Risk, Legal, and Compliance.
- Champion operational excellence, including quality management, controls, and compliance with firm‑wide standards.
- Foster a diverse and inclusive team environment, mentoring and developing product managers and engineers.
Required Qualifications, Capabilities, and Skills
- 7+ years of experience in digital product management, financial services, technology, or project management.
- Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams.
- Experience preparing products for launch and effectively supporting them post launch.
- Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities.
- Commitment to diversity, opportunity, and inclusion, with experience building and leading high‑performing teams.
Preferred Qualifications, Capabilities, and Skills
- Experience supporting cross‑functional strategic initiatives.
- Experience with lending products and/or servicing these products.
- Past support and engagement with a call center environment.
- Bachelor’s Degree.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
Benefits
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
EEO Statement
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit FAQs for more information about requesting an accommodation.
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