Global Workplace Solutions (GWS) – Local is a hard services-led, tailored facility management solution that combines self‑performed hard services with best‑in‑class soft service partners to provide custom facility and project management solutions. The focus is on empowering teams with a high level of downstream accountability, delivering agile and efficient service.
In addition to core facility and project management, the platform offers direct access to Best‑in‑Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Job Summary
A Senior Account Director (Sr. Account Director) leads the CBRE partnership across all Class A U.S. offices, collaborating with colleagues in other markets to drive a consistent and exceptional service experience. The role is the single point of contact for operational needs for a $7 million+ maintenance revenue, single customer account within GWS Local.
What You’ll Do
- Provide leadership, coaching, and guidance to the account team to ensure contractual commitments are met and exceeded.
- Identify and execute opportunities for strategic development of the account, driving organic growth through additional works and projects, and ensuring renewal retention.
- Act as the single point of contact for overall account operations, ensuring contractual compliance. Supervise, plan, and coordinate all aspects of operations, including PM, reactive maintenance, vendor services, help desk operation, and soft service delivery.
- Ensure optimum staffing structures operate across the account, balancing cost reduction with service excellence and employee satisfaction.
- Maintain appropriate account review, audit, and governance regimes to meet regulatory, policy, and contractual commitments.
- Maintain a customer focus in all operational activities, fostering effective relationships with key clients and conducting formal reviews.
- Communicate property profiles, emergency preparedness plans, site inspections, facility audits, work order progress, and other reports to clients in line with contract requirements.
- Present written recommendations, economic justifications, financial reports, and monthly summaries to clients, ensuring accurate communication.
- Drive innovation and thought leadership on the account, engaging subject matter experts to offer diverse solutions to complex client problems.
- Collaborate with other operational leaders to develop the business, promote teamwork, and uphold CBRE’s RISE values.
- Support internal and external communications with clients, CBRE team members, suppliers, tenants, landlords, and stakeholders.
- Support the sales process through solution development, presentations, consultation meetings, and hosting visits.
- Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout the account.
- Other duties as assigned.
People
- Provide leadership, guidance, coaching, and direct support to deliver service excellence and high employee engagement.
- Foster a learning environment with appropriate training and development planning.
- Ensure optimum staffing structures, balancing cost reduction, service excellence, peaks, troughs, and disaster recovery.
- Deliver training needs to ensure employees are competent and reach future potential; accountable for hiring decisions.
- Ensure effective succession planning across the account.
Finance/Commercial
- Full responsibility for Profit & Loss, including revenue and profit delivery, WIP, debt, cost control, and growth.
- Communicate and implement business policies and processes across the account.
- Drive commercial and financial governance through accurate reporting and checks and balances.
- Review purchase orders for financial, contractual, and commercial accuracy.
- Manage supply chain, including supplier performance reviews, negotiations, re‑bidding, and scope opportunities.
- Drive sustainable organic growth, maximizing extra works and project opportunities.
Qhse
- Ensure a healthy and safe working environment on the account.
- Maintain client and CBRE health and safety policies and processes across all service lines.
- Develop environmental health and safety procedures, including emergency action plans and disaster recovery.
- Conduct periodic facility inspections for quality assurance, ensuring compliance with regulations.
Supervisory Responsibilities
Provides formal supervision to employees within a functional or operational area. Approves staff recruitment, promotions, performance appraisals, and succession planning. Models company values and mentors staff to further develop competencies.
Qualifications
Applicants must be currently authorized to work in the United States without the need for visa sponsorship.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And Experience
- Bachelor’s degree from a four‑year college or university.
- 8 years or more of relevant work experience.
Certificates and/or License
None.
Communication Skills
- Comprehend, analyze, and interpret complex business documents.
- Respond effectively to sensitive issues.
- Write reports, manuals, speeches, and articles using a distinctive style.
- Deliver persuasive presentations on complex topics to employees, clients, and top management.
- Motivate and negotiate effectively with key stakeholders.
Reasoning Ability
- Solve advanced problems in complex situations.
- Apply expert analytical and quantitative skills to develop strategic solutions.
Financial Knowledge
- Calculate intermediate figures such as percentages.
- Strong commercial insight and experience managing a P&L.
Other Skills And Abilities
- Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
Scope of Responsibility
Make decisions with in-depth understanding of procedures, policies, and business practices to achieve results. Decisions may have long‑term impact on staff, supervisors, and the business.
Key Relationships
- Reports to the Business Unit Director.
- Manages account staff including Engineers, Technicians, and Lead Contract Support.
- Partners with Finance & Operations Support Manager and Business Operations Manager.
Equal Employment Opportunity
CBRE is an equal opportunity employer that values diversity. We are committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations
CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance, contact or 1‑866‑225‑3099 (U.S.) / 1‑866‑388‑4346 (Canada).
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