Revised: April 2026
Department: Deposit Management Pay and FLSA Status: Salary Exempt Officer
Position Repons to: Chief Deposit Officer Direct Repons to Position: Operations Account Manager
Position Purpose and Objective
(Why the role exists within the organization.)
The Director of Operations & Project Management (DOPM) works closely with the Chief Deposit Officer and other leaders to develop, execute, and oversee operational strategies that support FFB's deposit operations and digital banking functions. The Director of Operations & Project Management will lead and optimize deposit operations while establishing a disciplined, enterprise wide project management function. This role is responsible for driving operational efficiency, strengthening risk and compliance practices, and ensuring strategic initiatives are delivered on time and with measurable impact. The position partners closely with executive leadership to translate strategy into execution across deposit operations and treasury-related initiatives.
Culture Expectations
(Behavioral and cultural expectations that are universally held for every associate, and that are key to FEB's success — our secret sauce!)
- Demonstrate FFB's Mission—it's what we do.
- Empoweringyou with secure & innovative financial solutions focusing on quality of
- Embrace FFB's Vision—it's why we do it.
- To be the foundation of community prosperity & trust for generations to come. Consistently Exhibit FFB's Values—it's how we fulfill our purpose. o Start with SOUNDNESS
Maintain a strong foundation in experience and stability. o Prioritize GROWTH
Avoid complacency and focus on continuous improvement.
O DeliverVALUE
Solve for every client need. o Find the SOLUTION Get the job done.
0 Be ACCOUNTABLE
Set ambitious goals and communicate transparently. d COMMUNITY
Foster a culture of respect, belonging, & support.
Role Expectations
(Primary duties and responsibilities. Other duties may be assigned as needed.)
Strategic & Teem Leadership
- Translate FFB's strategic goals into clear, actionable plans that guide daily operations and support both internal and client-facing teams.
- Lead departmental planning and goal-setting, aligning priorities with operational needs, compliance requirements, and service expectations.
Serve as a key liaison between executive leadership and the operations teams, ensuring strategy is executed effectively across all systems and support functions.
- Provide direct oversight and coaching to operations and digital banking teams, holding staff accountable for service quality, timeliness, and adherence to regulations.
- Foster a service-first mindset where operational excellence directly supports seamless customer and associate experiences.
- Manage time off, scheduling, and staffing requests for all direct reports to ensure appropriate coverage and continuity.
- Conduct performance evaluations, lead hiring processes, and ensure training and development opportunities are prioritized.
- Ensure team members follow FFB policies and procedures and resolve inquiries quickly, fairly, and with professionalism.
- Create an environment where staff are well-trained, engaged, and prepared for future internal growth and mobility.
- Promote a culture of respect, accountability, and continuous improvement by modeling FFB's OneFirst values.
- Escalate issues or decisions requiring executive leadership input promptly and appropriately.
Operations
- Identify and implement opportunities to enhance operational efficiency through process improvement and system enhancements.
- Work with IT and vendor partners to evaluate, implement, and optimize core and ancillary systems.
- Stay current on banking industry technology trends and innovations in digital and deposit operations.
- Develop roadmaps for system improvements and process transformation initiatives.
- Provide strategic oversight for Item Processing, Digital Banking, Online Account Opening, ACH, and Check Processing.
- Support the ongoing development and performance of FFB's digital banking platforms.
- Respond to complex customer inquiries or escalated operational issues as needed.
Collaborate with the Fraud team to identify, investigate, and mitigate fraud risks.
- Manage third-party vendor relationships related to operations, digital platforms, and service providers.
- Lead vendor due diligence, contract review, and risk assessments in coordination with IT and Compliance.
- Serve as liaison to the Federal Reserve Bank, NEACH, and other regulatory or network partners.
Project Management
- Develop and lead a centralized project management function for the bank.
- Define project governance, intake, prioritization, and execution frameworks.
- Ensure cross-functional alignment and accountability across all strategic initiatives.
- Standardize tools, reporting, and communication for project visibility to leadership.
Education, Experience, Skill, And Ability Expectations
(The requirements listed below are representative of the knowledge, skill and/or ability required to perform the job successfully.)
- Proven experience in operations strategy, process and project management, and service delivery.
Knowledge of banking systems, regulatory requirements, fraud mitigation, and digital banking platforms.
Minimum of 7 to 10 years of experience in operations leadership, preferably in a community bank or regional financial institution.
- Bachelor's degree in Finance, Accounting, Business Administration, or related field required.
- Strategic thinker with strong problem-solving, analytical, and decision‑making abilities.
- Excellent interpersonal, leadership, and written/verbal communication skills.
- Demonstrated ability to lead cross‑functional teams and drive organizational alignment.
Proficient in Microsoft Office and banking operations systems.
- Ability to manage multiple priorities and deliver in a fast‑paced, agile environment.
Essential Job Functions
- Lead operations and project management departments, including team leadership, project oversight, and performance monitoring.
- Communicate clearly and consistently with executive leadership, staff, and cross‑functional partners.
- Maintain confidentiality, accuracy, and compliance in all tasks.
- Travel to meetings or branch locations as needed.
Use sound judgment and maintain focus in a fast‑paced, detail‑oriented work environment. Work in a standard office working environment with little exposure to noise, extreme temperatures or other adverse factors. Remain in a stationary position up to 75% of the time over the course of an 8‑hour workday.
- Average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately. Constantly operate a computer and other office machinery.
- Above average mental effort consisting of the ability to focus and retain information.
Performance Measurement
(General guidelines for performance measurement. Measures of success and performance in the role may vary based on business needs and individual assignments.)
- Success of department performance against established KPIs.
Completion of projects, audits, and regulatory reviews with timeliness and accuracy.
- Team development, engagement, and retention.
- Alignment with FFB's Mission, Vision, and Core Values.
- Process improvements, cost containment, and system optimization. Effective internal and external communication and collaboration.