COMMUNICATIONS AGENT-UHR COMMUNICATIONS

Union Hospital · UNION HEALTH REGIONAL HOSPITAL

TERRE HAUTE , IN

05 - PARTTIME-32HRS , EVENING , 3-11 pm

You belong at Union!

The Communications Clerk plays a key role in providing the highest quality of patient care while the patient is in at Union Health. Our IT department plays a pivotal role in implementing and maintaining technology solutions that optimize patient care and operational efficiency, offering an exciting opportunity for individuals passionate about driving innovation in healthcare and making a meaningful impact on the well‑being of patients and staff.

Benefits

Part‑time and Full‑time schedules

Paid Time Off starting day one.

Tuition reimbursement up to $5,250 each year.

Success Sharing

403b Retirement Employer Match.

Much More!

Responsibilities

Information Systems: Operates and monitors hospital computer systems, troubleshoots end‑user issues, provides customer assistance, and supports devices.

Communications: Efficiently utilizes various communication applications, assists patients, their families, and visitors, serves as dispatcher for hospital security, and contacts physicians and other personnel.

Union Hospital Answering Service: Follows all answering service procedures, contacts physicians and other on‑call personnel, edits on‑call schedules, considers the needs of every patient, and handles difficult situations with professionalism.

Helpdesk: Serves as first point of contact for customers seeking technical assistance, manages helpdesk tickets in a timely manner, performs remote troubleshooting, determines best solution based on issue, walks customer through the problem‑solving process, provides accurate information, records events and problems in tickets, passes on feedback, and suggests improvements.

Effectively communicates with coworkers, assists in keeping communications center clean, adheres to customer service policies, and performs other duties as assigned.

Qualifications

High school graduate or equivalent with courses in computers and business; and/or associate degree in computer science or MIS; and/or attending school to achieve this degree.

Excellent customer service and communication skills.

Computer and telephone experience preferred.

Flexible schedule to meet the needs of the department.

Please note that the salary information provided on the career site for this position opening may not necessarily reflect the accurate compensation associated with the role. We encourage candidates to inquire further and engage in direct communication with Union Health for comprehensive salary details.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability

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