Business Relationship Manager

Key Duties and Responsibilities

Relationship Management: Build and maintain multi-threaded relationships, from senior management to C-suite, to understand client needs.

Revenue Growth: Drive account expansion by identifying upsell/cross‑sell opportunities, responding to RFPs, and negotiating contracts.

Delivery Excellence: Collaborate with internal delivery teams to assure high-quality project delivery, manage risks, and ensure client satisfaction.

Strategic Planning: Develop long-term account strategies and roadmaps, leading QBRs (Quarterly Business Reviews) and EBRs (Executive Business Reviews).

P&L Ownership: Take accountability for the financial health (profitability and revenue targets) of the assigned account portfolio.

Client Advocacy: Represent the client's voice internally, ensuring their requirements and feedback are acted upon.

Solutioning & Consulting: Partner with technical teams to translate business problems into scalable, actionable engineering or consulting solutions.

Risk Mitigation: Proactively address client issues or delivery roadblocks, acting as the primary point of escalation.

Qualifications

Experience: 13+ years of progressive experience in IT services account management, technical consulting, or enterprise sales.

Industry Knowledge: Strong understanding of IT service offerings (e.g., Cloud, Digital Solutions, Application Development, Data Analytics).

Executive Presence: Proven experience engaging C-suite executives and senior stakeholders.

Analytical Skills: Ability to analyze account performance metrics, create forecasts, and manage seven-figure portfolios.

Communication: Exceptional negotiation, presentation, and relationship-building skills.

Salary Range: $136,900 - $185,200 a year

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