Customer Experience Specialist

Position Overview
The Customer Experience Specialist will play a crucial role in supporting our Sales and Client Success teams by managing administrative tasks, coordinating sales activities, and ensuring a seamless customer experience. This position requires excellent organizational skills, strong communication abilities, and a strong attention to detail.

Key Responsibilities

Assist the Sales and Client Success teams with daily administrative tasks, including data entry, order processing, and maintaining customer records.

Prepare and distribute sales reports, proposals, and contracts.

Respond to customer inquiries and provide exceptional customer service.

Collaborate with other departments to ensure timely delivery of products and services.

Support the sales team in achieving their targets and objectives.

Answer calls for Sales and CS queue and act as a first point of contact for any account or contract questions.

Assist Account Management with renewal and account review preparation as needed.

Maintain accurate and up-to-date sales documentation and records.

Requirements

Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.

Prior experience with various CRM platforms, including HubSpot is preferred.

Advanced knowledge of the MS Office Suite, including Excel.

Prior experience with Adobe is preferred.

What We Offer

Competitive salary with performance-based incentives.

Generous paid time off.

Employer-matched 401(k).

Monthly cell phone stipend.

Employee Assistance Program.

Generous PTO.

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.

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