Decision Analytics Associate Consultant - Digital Customer Experience

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

Insights & Analytics
ZS’s Insights & Analytics group partners with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects simultaneously, leveraging advanced data analytics and problem‑solving techniques. Our recommendations and solutions are based on rigorous research and analysis underpinned by deep expertise and thought leadership.

ZS’s Digital Customer Experience (DCE) practice (aka Customer Centric Marketing - CCM) focuses on transforming our client’s customer experiences leveraging innovative personalization platforms, Advanced Analytics / AI, and new business processes that foster commercial impact, efficiency and new organizational mindsets. Our Digital Technology team focuses on driving measurable impact to client business performance through technology‑enabled products and solutions, and consistent best‑in‑class delivery, at a global scale.

What You’ll Do:

Assess digital maturity of an organization through stakeholder interviews, discovery, and benchmarks.

Help formulate Digital vision and implementation roadmap for our clients.

Define future state digital technology, content management and web analytics solution architectures.

Analyze data from a variety of marketing tactics – web, banner ads, search, etc.

Lead a team to drive the implementation of digital capability including Campaign Management, Marketing Data Hub, Digital Analytics, Content Management and CRM systems.

Establish tagging nomenclature of digital assets and develop dashboards and analytical solutions to help brand teams understand campaign performance.

What You’ll Bring:

Bachelor's or master's degree required in any discipline with a strong record of academic success in quantitative and analytic coursework such as operations research, applied mathematics, management science, data science, statistics, econometrics or engineering.

2-4 years of relevant post‑collegiate job experience. A PhD may substitute in lieu of work experience.

Experience in implementing a leading Marketing Cloud solution – Adobe Campaign, Salesforce Marketing Cloud or Marketo.

Experience with web and marketing analytics tools such as Adobe Analytics, Google Analytics, etc.

Experience working with Brand Managers and Marketing Operations specialists.

Experience in Enterprise Content Management platforms (e.g., Sitecore, Adobe Experience Manager).

Experience in Digital Asset Management platforms (e.g., Veeva Vault Promomats, Adobe Experience Manager, Opentext).

Working knowledge of digital tactics – Search, Banners, Social, IVA, CLM.

High motivation, good work ethic, maturity and personal initiative.

Strong oral and written communication skills.

Empathy, adaptability, and emotional intelligence.

Close attention to detail, with a quality‑focused mindset.

Self‑discipline for planning and organizing tasks.

Aptitude for, and enjoyment of, working in teams.

Fluency in English.

Client‑first mentality.

Intense work ethic.

Collaborative spirit and problem‑solving approach.

How you’ll grow:

Cross‑functional skills development & custom learning pathways.

Milestone training programs aligned to career progression opportunities.

Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions.

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in the United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel:
Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

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