Description
Under the general supervision of the Chief Operating Officer, Program Directors are responsible for the overall safe operation and effective results of all program operations at the facility.
Reporting Relationships
Program Directors report to the Chief Operating Officer (COO).
Principal Duties and Responsibilities
- Exercise overall responsibility for the safe operation and effective results of all program operations at the facility.
- Provide continuing oversight of all facility and program activities.
- Ensure shelter maintains contractual compliance regarding program goals and objectives.
- Meet all performance expectations established for the shelter by AAPCI and the Department of Homeless Services.
- Maintain a healthy and safe environment for residents and staff while ensuring residents move toward independent living or an appropriate living status beyond AAPCI shelter.
- Operate the facility and programs within the approved limits established by the annual budget.
- Serve as primary program liaison to the Department of Homeless Services.
- Collaboratively work with the Director of Operations, Senior Program Leaders and Executive Management to deliver program outcomes.
- Work with building management to maintain facility conditions, including monitoring of unit repairs and requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc.
- Collaborate with the Human Resources Department to adhere to HR policies, assist with hiring, and handle employee performance issues.
- Work with the Quality Assurance and Compliance Department to guarantee compliance with City and State regulations and maintain facility standards.
- Maintain the critical binder and ensure all necessary documents are up to date and audit‑ready.
- Work with food vendors to ensure menus and timely deliveries.
- Maintain effective communication and interaction with staff, providing training and professional development.
- Foster a positive teamwork environment through mentoring, coaching, and performance feedback.
- Assess program needs and identify potential funding streams to enhance services.
- Serve as liaison to local service providers and community leaders to maintain strong community relationships.
- Ensure prompt response to incidents, especially Priority 1 incidents.
- Follow up on and submit reasonable accommodations and grievances received by shelter residents.
- Oversee the administrative assistant involved in daily department activities and petty cash management.
- Review petty cash reconciliation spreadsheets for accuracy and approved purchases for submission to Finance.
- Conduct operation and social service department meetings to discuss program improvements.
- Track, review, and complete payroll for employees assigned to the program location.
- Review and submit weekly, biweekly, and monthly reports required by governing agencies.
- Utilize demographic reports and other program data to evaluate shelter performance and develop short‑ and long‑term plans.
- Respond to calls on a 24/7 basis.
- Tasks may be modified, expanded and assigned over time.
Qualifications
Minimal Qualifications:
- Master’s Degree in a relevant field with at least 3–4 years of successful experience in servicing homeless individuals/families, mental health, substance abuse, or senior‑level shelter administration.
- Bachelor’s Degree with at least 5–7+ years of experience in the same areas.
- 3–5 years of documented progressive managerial experience.
Other Requirements:
- Excellent computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong verbal and written communication skills with emphasis on empathetic face‑to‑face communication with shelter residents.
- Exceptional leadership skills in dealing with both staff and residents, coupled with a personal commitment to serving the poor and disadvantaged.
- Experience with mental health and substance‑use populations (Preferred).
- Experience in staff training and development.
- An understanding of funding and industry regulations and a track record of meeting compliance standards.
- Strong leadership, excellent organizational and communication skills.
- Ability to work effectively in a culturally diverse team of professionals.
- License in social work or mental health counseling (Preferred).
Compensation and Benefits
The base salary for this role is between $100,000.00.
Benefits
- Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision
- Commuter Benefits
- Employee Assistance Program
- Paid Holidays, Annual Paid Time Off (23 days)
- Life Insurance
- Long Term Disability
- Retirement Benefits Plan (403B)
- College student debt forgiveness tax‑free on federal Direct Loans under the College Cost Reduction and Access Act of 2007, PSLF.
Equal Employment Opportunity Employer
AAPCI is committed to providing equal employment opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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