Director of Product Design - Channels

Director Of Product Design - Channels This is a senior leadership role shaping the future of large-scale digital experiences across multiple customer-facing channels in a complex, regulated environment. You will be responsible for unifying fragmented journeys into a cohesive, platform-driven experience ecosystem that improves usability, consistency, and measurable business outcomes. The role blends strategic vision with hands-on design leadership, guiding how digital products evolve across web and mobile touchpoints. You will lead and grow a multidisciplinary design organization, partnering closely with research, content, product, engineering, and operations teams. This is a highly cross-functional position with executive visibility, where your work directly influences customer satisfaction and enterprise transformation. The environment is fast-moving, data-informed, and focused on delivering accessible, human-centered experiences at scale. It is well-suited for a design leader who can connect vision to execution while driving alignment across diverse stakeholders.
Accountabilities:
In this role, you will define and lead the end-to-end product design strategy across multiple digital channels while building a strong, high-performing design organization.
Lead, mentor, and grow a multidisciplinary product design team, fostering a culture of excellence, inclusion, and continuous learning
Define and drive a unified channel experience strategy across complex, multi-step digital journeys and transactional flows
Partner with research and content strategy teams to translate customer insights into scalable design direction and experience vision
Establish and evangelize design principles, experience roadmaps, journey maps, prototypes, and service blueprints to align stakeholders
Collaborate with executive stakeholders across product, engineering, marketing, operations, legal, and compliance to ensure cohesive delivery
Oversee design system governance, accessibility standards (WCAG/ADA), and consistency across all digital touchpoints
Leverage experimentation, analytics, and continuous discovery to inform design decisions and optimize user and business outcomes
Guide the evolution of interaction models, including AI-driven and personalized experiences
Requirements: 12+ years of experience in UX, product design, or interaction design, with a strong portfolio of complex digital systems or ecommerce/transactional experiences
5+ years of experience managing design teams, including leadership of other people managers
Proven success designing end-to-end user journeys in complex, regulated, or high-stakes environments
Strong experience applying design systems, conceptual modeling, interaction flows, and usability principles at scale
Demonstrated ability to lead strategy and translate it into measurable business and customer impact
Experience working in Agile environments with cross-functional product and engineering teams
Strong data-informed mindset, with experience using analytics and experimentation to guide design decisions
Ability to lead research collaboration and apply insights into product and experience strategy
Proficiency with modern design tools such as Figma and prototyping platforms
Excellent leadership, communication, storytelling, and stakeholder management skills
Familiarity with accessibility standards and inclusive design practices is highly valued
Experience with healthcare, insurance, or regulated industries and AI-driven or conversational experiences is a plus
Benefits: Competitive annual salary range: $138,900 – $191,000
Eligibility for performance-based bonus incentives
Comprehensive benefits package including medical, dental, and vision coverage
401(k) retirement savings plan with employer support
Paid time off, holidays, volunteer time, parental leave, and caregiver leave
Short-term and long-term disability coverage and life insurance
Fully remote work with potential occasional travel for meetings or training
Home office support and potential internet stipend depending on location
Inclusive, mission-driven environment focused on improving healthcare experiences
Strong emphasis on work-life balance and whole-person well-being.