Account Manager

Description
Account Manager – Martindale-Avvo

At Martindale-Avvo, we’re more than just a company — we’re a team of forward-thinkers, creatives, and industry experts passionate about transforming the legal marketing landscape. As a leading provider of legal marketing solutions, we empower attorneys to showcase their firms and connect with clients at their point of need. With decades of industry leadership behind us, we foster a culture rooted in collaboration, integrity, growth, and continuous learning. When you join Martindale-Avvo, you become part of a diverse, high-performing community united by a shared commitment to excellence and innovation.

What You’ll Do

Manage an assigned book of business (approximately 300–400 accounts), serving as the primary point of contact for clients.

Identify, pitch, negotiate, and close upsell and renewal opportunities across Martindale-Avvo products and services.

Meet or exceed monthly revenue, upsell, and churn-reduction targets.

Proactively handle and resolve customer cancellation inquiries through consultative problem-solving.

Onboard and manage new customer accounts as assigned.

Provide strategic, data-driven marketing recommendations to help clients optimize their profiles, advertising, and overall digital presence.

Analyze performance metrics, historical trends, and reports to recommend growth opportunities and improve customer outcomes.

Build and maintain long-term, high-level client relationships rooted in trust and value.

Maintain high activity levels and accurate sales forecasts using Salesforce and internal tools.

Develop deep expertise in Martindale-Avvo products, online marketing trends, and competitive offerings to confidently address objections and position solutions.

Deliver a consistently high level of professionalism while complying with all company policies and ethical sales standards.

What You Bring

Bachelor’s degree or equivalent work experience.

2+ years of successful B2B sales experience in a solutions-oriented environment; digital marketing experience is a plus.

Strong consultative selling, negotiation, and closing skills (phone sales experience preferred).

Excellent written and verbal communication and presentation skills.

Tech-savvy with experience using Salesforce, Google Workspace, and other business tools.

Proven ability to build customer loyalty and long-term relationships.

Exceptional organizational, time-management, and attention-to-detail skills.

A positive, competitive mindset with a strong work ethic and desire to succeed.

Compensation & Benefits

This role starts at a base of $50,000, plus commission

3 weeks of paid vacation, sick time, and paid holidays

Medical, dental, and vision coverage. Life insurance

401(k) with company match

Commuter benefits, where applicable (including an ORCA card for Seattle employees)

Voluntary benefits, including pet, home, and auto insurance

Accessible, transparent leadership and employee recognition programs

Casual dress code

The Seattle office is dog-friendly and offers free snacks

Martindale-Avvo is an Internet Brands Company.

Internet Brands is an equal opportunity employer.

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