Duke Chevrolet GMC is hiring: Service Communication Specialist in Harrisonburg

Steven Kia Service Communication Specialist

Steven Kia is part of the respected Steven Automotive Group, a family-owned and operated organization built on accountability, performance, and long-term career growth. Our state-of-the-art facility is designed to deliver an exceptional customer experience while creating strong opportunities for employees to grow and succeed.
We are seeking a motivated and customer-focused Service Communication Specialist to support our growing service department and help deliver an outstanding ownership experience to our customers.
About the Position

The Service Communication Specialist plays a vital role in supporting service department production, customer retention, and appointment scheduling efforts for Steven Kia. This position is responsible for handling inbound and outbound customer communication, coordinating service appointments, following up with customers, and helping maintain efficient service lane traffic.
This role is often the first point of contact for service customers and requires professionalism, urgency, organization, and strong communication skills. The ideal candidate thrives in a fast-paced environment and enjoys helping customers while supporting dealership operations.
Key Responsibilities

Answer inbound service calls promptly and professionally
Schedule, confirm, and reschedule customer service appointments
Follow up with missed appointments and declined service recommendations
Assist with outbound maintenance reminder and retention campaigns
Utilize CRM systems daily to document customer communication and appointment activity
Help maintain efficient service appointment flow and shop capacity
Communicate effectively with Service Advisors and service management
Maintain accurate and up-to-date customer records
Deliver a professional and customer-focused experience during every interaction
Qualifications

Previous customer service or call center experience preferred
Automotive or dealership experience is a plus
Strong phone and communication skills
Comfortable working in a fast-paced environment
Strong organizational and multitasking abilities
Basic computer and CRM proficiency
Positive attitude and team-oriented mindset
Valid driver's license required
Compensation

$40,000 $60,000 annually based on performance
Compensation structure includes base pay plus performance incentives.
Schedule

Full-time position
5-day work week
Closed Sundays
Benefits

401(k) Plan
Medical, Vision, and Dental insurance
Life insurance
Paid training
Paid time off and holidays
Growth opportunities within Steven Automotive Group
Why Join Steven Kia?

Steven Kia continues to grow as part of one of the region's fastest-growing automotive groups. We invest in our employees, provide opportunities for advancement, and foster a team-oriented environment focused on accountability, professionalism, and long-term success.
If you're motivated, customer-focused, and looking to build a long-term career in automotive service operations, Steven Kia offers the opportunity to grow with us.
Apply Today

If you're ready to support service operations, deliver exceptional customer communication, and grow your career with Steven Kia, apply today.
Equal Opportunity Employer

Steven Kia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws