Sales Coordinator - Resort Sales

Sales Coordinator - Resort Sales

As a Sales Coordinator for Resort Sales, you will provide clerical support to a group of Sales Managers within the Convention Sales team. You will assist Sales Managers with client-facing activities and handle transactions for accounts, while maintaining heavy volume of communication with both guests and partners. This is an hourly full time role, based on site and reporting to the Sales Director.
Responsibilities

Support Sales Managers with sales opportunities, pre‑arrival details and all necessary clerical work while handling a heavy email and instant messaging volume
Prepare all logistics and documentation for client site visits
Handle details of sales trips for the team including booking and confirming travel arrangements, pre‑trip research, coordinate necessary materials and sales kit preparation
Complete managers and clients requests including dining reservations, backstage clearance, ground transportation arrangements, ticket purchases and general questions about Disney World products and offerings
Provide data entry support for documents and contracts as requested by leadership
Request park venue reservations and work with Sales and Services Managers to coordinate venue space moves
Correspond with vendors and partners for client amenities offered
Request group history reports, process expense reports, create client files and prepare files for audits
Correspond with partners regarding VIP's
Prepare and ship materials and packages
Qualifications

Current or previous Disney experience
Minimum 6 months of work experience in complex guest service role or administrative role
Knowledge of Hospitality Industry, including processes and work flows
High proficiency creating Excel reports, communicating using Outlook and capability to adapt to new technology and computer applications quickly
Knack for establishing trusting relationships with leaders and partners to move the operation forward to the next level of excellence
Capability to share communication across teams to ensure everyone understands updates, priorities and appropriate course of escalation
Disposition to proactively take ownership of tasks and see them through to completion
Capability to discover, understand and communicate client needs clearly and effectively
High competency managing requests and priorities simultaneously amidst constant change
Creativity to use technology to create innovative solutions for the team and clients
Preferred Qualifications

Proficient with the Disney Advantage tools
Knowledge of Lightyear, CastApp, Certain, A La Carte and DocuSign
Experience supporting groups and conventions teams
Required Education

High School Diploma or equivalent
Preferred Education

Associate’s degree or equivalent
Benefits and Perks

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
Compensation

The hiring range for this position is $22.10 to $27.65 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and other benefits, dependent on the level and position offered.
Equal Opportunity Employer

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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