(INTERNAL ONLY) Program Supervisor (Non Clinical) - Wraparound Fidelity Coach

Program Supervisor (Non-Clinical)

The Program Supervisor (Non-Clinical) is a leadership position responsible for overseeing daily operations and the coordination of service programs. This position involves supervising a team of direct service staff, ensuring adherence to program protocols and regulatory requirements, and collaborating with other departments to optimize program effectiveness and outcomes.
Location: Hybrid position, San Luis Obispo Office Assignment
Anticipated start date: Post July 1, 2026
Compensation: Pay Grade 7: $70,304 - $105,456. Full Time, Non-Exempt classification per FLSA. Spanish Bilingual differential - 10% increase on the employee's hourly base rate of pay. Mileage reimbursement $0.725 cents per mile.
Benefits: Eligible to enroll into benefits on the 1st of the month following 60 days of employment. These are all high quality and comprehensive plans. FCNI will cover 75% of employee's premium and 60% of employee's dependent's premium on the primary plan offered-Cigna PPO Health Benefit, Vision and Dental PPO. HSA & AFLAC plans available. 403(b) plan which allows employees to contribute a portion of their salary pre-tax toward their retirement with a monthly employer match. Eligibility provisions apply. 13 paid holidays annually. 17 days of PTO accrued annually (increases at the beginning of 4 years of service).
Responsibilities

Provide supervision to staff, including reviewing cases, offering guidance and therapeutic interventions to assist in providing evidence-based, culturally responsive client services.
Provide support and guidance in managing client risk situations. Ensuring that supervisees have the necessary skills and resources to respond effectively to situations that pose a potential risk to the client and/or staff.
Review required documentation, supporting staff with completing all paperwork within the agency timelines and confirming that documentation meets agency and contractual requirements.
Manages administrative tasks related to supervision, including documenting supervisees' progress, performance evaluations, compliance with organizational policies and procedures related to client care and employment.
Monitor the quality of services provided by supervisees through case reviews, observation, and feedback. Address any clinical concerns, risk management issues, or areas for improvement.
Support their staff in participating in training and professional development opportunities, to enhance their clinical knowledge and skills and to ensure the delivery of high-quality services in accordance with best practices and standards of care.
Ensure supervisees adhere to ethical standards, professional codes of conduct, and legal regulations while providing client services. Address ethical dilemmas and boundary issues that may arise in clinical work.
Encourage interdisciplinary collaboration and communication among treatment team members to ensure coordinated care for clients.
Collaborate with program director to monitor budgets, allocate resources, and track expenses effectively to support program activities and priorities. Take corrective actions as needed to ensure adherence to financial constraints.
Participate in professional networking and collaboration with other contractual and/or community organizations, and referral sources to enhance services and resources available to clients.
Participate in professional development activities and training to stay informed and current about Evidenced Based practices to support high quality and innovative client services.
Other duties and projects as assigned.
Education & Experience

Bachelor's degree in Social Work, Psychology, or a related field required, Master's degree preferred
Direct experience and knowledge of Behavioral Health and Social Services Core Practices in settings such as outpatient clinics, facilities, and/or community-based organizations
Requires demonstrated leadership ability
Knowledge of relevant regulations, compliance standards and best practices
Must be computer literate with proficiency in Microsoft Office Suite and knowledge of database and reporting tools
Excellent communication skills (verbal, written, and interpersonal)
Excellent time management, organizational and multi-tasking skills
High level of accuracy and attention to detail
Ability to maintain discretion and confidentiality with sensitive information
Physical Requirements

Occasional driving that may include transporting clients and families
Must be able to lift 15 pounds at times
Must be able to access and navigate each department at the organization's facilities
All FCNI Staff may be required to perform tasks or responsibilities beyond those explicitly outlined herein. Staff are expected to be flexible and adaptable to changing organizational needs, evolving contractual obligations, and/or as new projects emerge. This may include changes to work hours resulting from time sensitive duties/client needs, unexpected events, or to support operational efficiency. Flexibility in work hours may include evenings or weekends and the ability to adjust hours to accommodate team meetings, client services, and other operational requirements. Depending on position and program assignment, this may include participation in 24/7 after-hours on-call support services. Equal Employment Opportunity FCNI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, national origin, age, veteran status, disability, genetics, or any other characteristic protected by law. In addition to federal law requirements, FCNI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.