Customer Care Product Specialist PeerTech Pro

Job Description
The role of the Customer Care Representative is to provide product information and product support to new and existing customers. This position works closely with several departments (i.e., sales, accounting, production, and shipping) to ensure orders ship on time and complete. Provides a direct link to the Emerging Tech areas specializing in displays, and is a resource to customers for troubleshooting issues with outdoor displays.

Qualifications
Hybrid Position

After one year of employment, this position is eligible to participate in Peerless-AV’s Hybrid Work Model.

Education

Bachelor’s degree

Experience

3 years of Customer Service Experience or related area.

Skills & Abilities

Possesses an understanding of customer service satisfaction

Exceptional Communication skills (verbal/written)

Excellent problem‑solving ability

Keen eye for detail

Strong organizational skills

Familiar with newest wireless technology

Ability to explain instructions and processes verbally

Display and projector knowledge a plus

Conduct on‑line research

Microsoft suite (Outlook, Excel, Word)

Perform basic math and algebra

Specialized Skills

Ability to understand assembly instructions and technical drawings

Work Hours

Various shifts: 9:30 AM to 6:00 PM

Essential Results

Answer high volume of calls providing product information and support

Build a rapport with customers to encourage repeat business

Enter purchase orders with minimal error (meet daily quota)

Understand the accounts in the territory assigned to support

Maintain open communication with the regional sales personnel for the territory assigned.

Consistently update ticketing platform after every interaction and status change

Work with repair centers

Coordinate shipping and freight for customers’ displays

Work closely with the Returns and in‑house display technicians

Resolve customer complaints courteously while creating customer loyalty

Generate reports/documents to support business goals and initiatives as needed

Update customer records in ERP database as needed

Troubleshoot wireless and weather‑proof display inquiries

Other duties as assigned

Aware of

Quality & Environmental Policies & Objectives

and understand your role & contribution towards these goals and how activities in your area contribute towards these objectives.

QMS & EMS Master List

– aware where to find documented policies, procedures & instructions

Aware of

Significant Environmental Aspects & Impacts

(Environmental MGT System)

Understand

Environmental Compliance obligations

& implications for non‑complying

Proper MGT & handling of

Hazardous & non‑hazardous Waste , including recycling.

Participate & support Peerless

Emergency Preparedness

& response plan.

EMS & QMS initiatives & improvements

to support

QMS & EMS Goals & Objectives .

Working Conditions

Professional, business/office setting.

Prolonged periods of sitting at a desk and working on a computer up to 8 hours per day.

Must be able to lift up to 30 pounds without assistance.

Occasionally entering plant/warehouse (can range in temperature, humidity, and dust levels) using required safety equipment.

Additional Information
We offer stability, competitive pay, plus outstanding benefits, including Blue Cross Blue Shield PPO health plan with eye and dental care, 401(k) with company match, paid vacation and a friendly, progressive work environment.

EEO Statement
All your information will be kept confidential according to EEO guidelines.

Compensation
$40,000-$40,000 per year

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