Business Development Manager, Furniture

The Business Development Manager (Furniture) is responsible for prospecting, identifying, and developing furniture business with new customers, and identifying and growing furniture within existing Complete Office accounts. This includes engaging in face-to-face sales activities, building relationships with key influencers and decision makers, and developing a clear understanding of customer business issues and needs.
This position will create customized furniture solutions based on customer requirements, including scope, aesthetics, budget, and timeline. The BDM (Furniture) will effectively communicate these requirements to Interior Designers, Project Specialists, and Project Managers to deliver comprehensive solutions.
The Business Development Manager (Furniture) will develop and execute sales strategies and tactics for new opportunities within existing accounts by collaborating with internal and external business partners (e.g., ODP Business Solutions) to identify business opportunities, increase sales, and satisfy customer needs.
This role is responsible for entering and maintaining all pursuit, opportunity, and follow-up activities in the CRM system and accurately managing all funnel stages. The BDM (Furniture) will also serve as the single point of contact for all pre-sales and post-sales furniture projects, including issue resolution and overall customer satisfaction.
The Business Development Manager (Furniture) will maintain a breadth of knowledge related to furniture product solutions offered by vendors, as well as current economic and industry trends. This includes educating customers and Complete Office partners on industry trends and best practices, attending networking events, and supporting business development efforts through cold calling, networking, and referrals.
This position will have the responsibility to achieve individual revenue and gross profit targets within their accounts. It is anticipated that the BDM (Furniture) will generate annual revenue in excess of $2M and IGM of $400k.
Qualifications

Bachelor’s degree in Design, General Business, Marketing, or equivalent experience
Minimum 3 years’ experience in a related field
Other Information

Minimum 3 years’ experience in sales developing new business and growing accounts
Experience in interior design or project management a plus
Experience with contract-grade furniture manufacturers preferred
Experience and willingness to participate in industry-specific affiliated programs a plus
Proficient in Microsoft O365 applications; comfortable using Microsoft Teams
Experience with industry furniture sales and design tools (e.g., Spec, 2020 Worksheet, KiTS Collaborator, GIZA, AutoCAD LT)
Ability to read architectural blueprints/drawings and understand furniture layouts and space planning
Strong written and verbal communication, interpersonal, presentation, and negotiating skills
Strong organizational, time management, analytical, and problem-solving skills
Ability to uncover and qualify business opportunities through telephone and face-to-face prospecting
Customer service and networking skills; occasional travel required, including some evenings and/or weekends
Independent, self-motivated, and flexible with respect to change initiatives
Ability to build professional relationships, positively influence decisions, and remain perseverant despite customer objections
Ability to perceive verbal and non-verbal cues to identify unanticipated customer needs
Possessing a personal vehicle for business purposes, including occasional travel to customer locations and other business-related activities, is preferred

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