Partner Relationship Manager/Care Advocate

Care Advocate
Reports To: Growth Leader

Job Classification: Salaried (Exempt)

Status: Full Time

Hours/Week: 40

Shift Type: Days, Monday – Friday, 8:00 AM – 4:30 PM

Home Office/Location: Greatrex (Flat Rock)

Service Area: Polk, Rutherford, and Cleveland Counties

Position Summary
This position works under the direction of the Growth Leader. As a Care Advocate, your primary responsibility is to work with the professional medical community to increase the volume of patients served through Hospice, Palliative Care, Care Navigation, and Four Seasons Home Care services. You will identify and develop accounts to increase referral volume by educating referral partners on eligibility and benefits of Four Seasons services.

Essential Duties & Responsibilities

Serve as a Four Seasons Ambassador within the community, presenting professionally and demonstrating strong problem‑solving, interpersonal communication, and customer service skills.

Visit 6–10 Referral Partners within the medical community on typical days, traveling extensively within assigned territory or elsewhere on behalf of Four Seasons.

Communicate regularly with and work collaboratively with internal clinical and operational team members to ensure community satisfaction with Four Seasons’ services.

Educate the community about services provided by Four Seasons through personal contact, in‑services, and community activities.

Coordinate relationships and educational events with Referral clinical staff and FS clinical staff.

Assist with information visits as needed by the Response Center or partner facility requests to promote requested service lines and introduce other beneficial service lines.

Maintain professional business attire and presentation when representing the organization.

Update and maintain referral and community resource profiles in company CRM.

Coordinate and track external sales activities, partnering with the marketing team to align with the annual marketing plan for all service lines.

Prepare reports and presentations as required through CRM.

Maintain professional competence.

Serve as an extension of the Response Center to ensure inquiries and referrals are addressed in a timely manner.

Participate in training new hires by offering PRM “ride‑alongs” to facilitate knowledge of the role’s scope in marketing and relationship building for Four Seasons service lines.

Adhere to federal and state laws and regulations pertaining to sales and marketing standards at all times.

Perform other duties as assigned by supervisor.

Knowledge, Skills, Abilities

Ability to communicate clearly, effectively, and tactfully, both written and verbally.

Ability to manage various assignments simultaneously.

Working knowledge of computer systems, internet, Excel, and Word.

Reliable transportation.

Minimum Qualifications

Education: BS or BA in Marketing, Communications, Social Work, Nursing, Business Administration, or equivalent.

Experience: Two years in sales for a post‑acute service provider; at least one year of Health Care Sales experience required.

Summary Of Physical Requirements

Walking, standing, sitting.

Hand dexterity with gripping/grasping to include writing.

Other Duties

To be determined collaboratively.

Benefits

Competitive Salaries, reviewed annually.

Annual Operational Performance Bonus opportunities.

$0 Employee Premiums on Medical Insurance.

Annual $600 Well‑Care Benefit toward self‑care, childcare, pet care, or elder care.

Medical & Dental Insurance Benefits starting first month after hire.

403B Retirement Plan with Employer Match.

Generous Paid Time Off Package—20–29 days of PTO per year.

Up to 6 paid holidays.

Employer paid STD, LTD, and Life Insurance.

Employer paid Teletherapy & Telemedicine Coverage.

Health & Dependent Care Flexible Spending Accounts.

A robust Employee Wellness Program.

Up to $3,000 in Tuition Reimbursement each year.

Four Seasons COVID‑19 Response
At Four Seasons, the safety of our staff and those we serve is our number one priority. We have implemented strict safety protocols and provide employees with appropriate PPE. All employees must be fully vaccinated against COVID‑19; medical or religious exemptions are considered as required by law.

Four Seasons Statement on Equity, Diversity, and Inclusion
Four Seasons is committed to advancing equity, diversity, and inclusion. We foster a culture of inclusion that supports broad and specific diversity initiatives, enriching our values of compassion, balance, respect, integrity, teamwork, excellence, and resilience.

We foster and maintain a safe environment of respect and inclusion for staff, volunteers, patients, families, and community members.

We educate staff and volunteers to champion equity, diversity, and inclusion and help create environments that reflect community diversity.

We ensure inclusive access to services and resources, making policies and practices equitable.

We advance and build our workforce by providing training on equity, diversity, and inclusion, and by ensuring that recruitment and retention efforts honor inclusivity and equitability.

We address disparities in serious illness care delivery through increased public awareness and education efforts.

Four Seasons is an equal‑opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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