Personal Lines Account Manager

Personal Lines Account Manager
Location: Middleton, MA | Compensation: $65,000 to $80,000 base salary depending on experience

A respected independent insurance agency on the North Shore is seeking an experienced Personal Lines Account Manager to join its team. This role is ideal for someone who thrives in a relationship-driven environment and brings strong technical personal lines knowledge along with a proactive client service mindset.

The agency offers a stable book of business, strong carrier relationships, and the opportunity to earn additional commission income through account rounding and personal production.

Responsibilities

Manage and service a personal lines book of business including auto, home, umbrella, condo, renters, and related policies

Handle renewals, endorsements, cancellations, billing inquiries, coverage reviews, and policy changes

Market and remarket accounts when appropriate to ensure competitive coverage and pricing

Build and maintain strong relationships with clients and carrier partners

Identify cross-sell and account rounding opportunities within existing accounts

Process new business submissions and renewal documentation accurately and efficiently

Maintain detailed documentation within the agency management system

Collaborate with producers and internal staff to support retention and client satisfaction goals

Qualifications

Minimum 5 years of personal lines insurance experience required

Massachusetts Property & Casualty license preferred

Experience with AMS360 preferred

Strong understanding of personal lines coverage and carrier underwriting guidelines

Excellent communication, organizational, and client service skills

Ability to manage multiple priorities in a fast-paced environment

Compensation & Incentives

Base salary ranging from $65,000 to $80,000 depending on experience

Commission opportunities including:

House account rounding: 50% first-year commission

Personal business production: 50% first-year commission and 25% renewal commission

Comprehensive benefits package

Long-term career stability with an established agency

Collaborative and team-oriented environment

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