Jewelry Consultant

Overview

Jewelry Consultant - Denver, CO
Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Denver, CO location.

What You’ll Do

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.

Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.

Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.

Call customers to confirm showroom appointments and answer any pre-appointment questions.

Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.

Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.

Open and/or close the showroom and waiting area.

Use our ERP system to manage tasks and communicate cross-functionally.

Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have

A passion for the customer. You go above and beyond to provide the best possible experience to each customer.

A drive to exceed goals. You enjoy a challenge and aim to exceed sales targets.

Attention to detail. You value the little things that count in a fast-moving work environment.

Communication is key. You are clear and concise in person, via email, or by chat.

Master of collaboration. You are a team player who believes in working together to transform the jewelry industry.

What We Offer

Career Growth. Regular feedback, training opportunities, and growth pathways.

Set Schedule. Consistent weekly hours with 2 consecutive days off.

Diverse, mission-minded team. We aim to cultivate a transparent, sustainable, compassionate, and inclusive jewelry industry.

Lifestyle Spending Account. Reimbursements for eligible wellness expenses.

Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.

Employee Discounts. Generous discount on our jewelry.

Sales Incentive Programs. Incentives to recognize and reward sales performance.

Mental Wellness Perks. Access to mental health resources and 24/7 counseling through EAP.

Giving Back and Volunteer Opportunities. Team involvement in local initiatives.

Medical, Dental, and Vision. Multiple plans with employer contributions; coverage starts early in employment.

401k match. Generous matching retirement plan.

Paid Time Off. 3 weeks of PTO in the first year.

Parental Leave. Paid parental leave to bond and care for new additions.

Disability and Life insurance. 100% employer-paid.

Pre-Tax Commuter Benefits.

How To Apply & What To Expect
Everyone at Brilliant Earth has a voice. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process includes a phone call with the recruiting team, an online exercise, and a video interview with a leader.

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Notice & Legal
Brilliant Earth is committed to equal employment opportunity and maintaining a work environment free of harassment or discrimination. We provide notices for applicants in certain jurisdictions as required by law. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.

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