Customer Account Manager (CAM) – Enterprise
Location: Hybrid – Durham, NC
About this Opportunity:
Our client high-growth SaaS organization is seeking a strategic and results-driven Customer Account Manager (CAM) to manage and expand a portfolio of Enterprise-level customers across the U.S. This role is focused on driving customer retention, revenue expansion, and long-term strategic partnerships within complex enterprise environments.
The ideal candidate has a strong background in enterprise account management, executive engagement, and navigating complex sales cycles. This opportunity is ideal for someone who thrives in consultative selling, understands how to drive multi-product adoption, and can position solutions around measurable business outcomes.
This is a hybrid role that must be based in Durham, NC.
About You:
- You have 5+ years of experience in enterprise SaaS sales, account management, or customer growth roles.
- You have a proven track record of managing and expanding enterprise-level customer accounts.
- You consistently exceed quota and drive measurable ARR growth through strategic upsell and cross-sell initiatives.
- You are highly skilled at navigating complex, multi-threaded sales cycles involving multiple stakeholders and executive decision-makers.
- You are confident engaging C-level executives and business leaders across Finance, Operations, Compliance, and Technology teams.
- You have strong strategic planning, forecasting, and pipeline management capabilities.
- You thrive in fast-paced, high-growth environments and operate with a strong sense of ownership and accountability.
- You are collaborative, proactive, and focused on delivering exceptional customer outcomes.
What You Will Do:
- You will manage a portfolio of Enterprise customer accounts with accountability for ARR growth, retention, and customer success.
- You will develop and execute strategic account plans aligned to customer business objectives and long-term growth opportunities.
- You will identify and drive large-scale upsell and cross-sell opportunities across complex organizations.
- You will build executive-level relationships and act as a trusted advisor to key stakeholders.
- You will lead strategic business reviews, customer presentations, and high-value negotiations.
- You will manage complex enterprise deal cycles from opportunity creation through close.
- You will proactively identify business challenges, operational inefficiencies, and growth opportunities within customer environments.
- You will maintain accurate forecasting, pipeline management, and CRM discipline using Salesforce or equivalent tools.
- You will collaborate cross-functionally with Customer Success, Product, Marketing, and Leadership teams to drive customer outcomes and long-term retention.
- You will help customers maximize the value of their existing solutions while uncovering opportunities for broader platform adoption.
What You Will Need:
- Bachelor’s degree or equivalent practical experience.
- 5+ years of experience in enterprise SaaS sales, strategic account management, or quota-carrying customer growth roles.
- Proven success managing complex enterprise accounts and executive relationships.
- Strong understanding of enterprise sales methodologies, forecasting, and strategic account planning.
- Experience managing multiple high-value opportunities simultaneously.
- Excellent communication, presentation, negotiation, and executive engagement skills.
- Strong CRM and pipeline management experience, preferably with Salesforce.
- Experience within SaaS, FinTech, ERP, compliance, finance, payroll, or tax-related industries is highly preferred.
- Experience working within complex enterprise ecosystems and multi-product environments is a plus.
What’s in it for You:
- Opportunity to join a rapidly growing SaaS organization with strong market momentum.
- Direct ownership of strategic enterprise customer relationships and revenue growth.
- High visibility with executive leadership and cross-functional teams.
- Competitive compensation with uncapped earning potential.
- Collaborative, performance-driven culture with strong career advancement opportunities.
- Hybrid work environment with flexibility and professional development support.