Customer Experience Specialist

Insight Global is hiring passionate

Customer Experience Specialists

to join a travel insurance client's growing Richmond team starting June 22nd. This is a direct placement engagement that will be hybrid 3 days onsite per week. Candidates must be comfortable working alternate shifts (Standard - 9 - 5, Mid - 1 PM - 9 PM, Evening - 5 PM - 1 AM), and occasional weekend shifts. This role is critical to delivering a fast, empathetic, and high-quality experience for customers traveling both domestically and internationally. Youll work in a collaborative, fast-paced environment where customer service excellence is the priority. This is a permanent opportunity, but candidates are paid on an hourly basis based on the shifts they work. The rates are fixed depending on shift between $18.50-$20 an hour.
KEY RESPONSIBILITIES
Deliver exceptional, customer-first service with speed, empathy, and professionalism
Handle inbound calls, emails, and chat inquiries from U.S. travelers
Provide real-time support for travel needs and emergency situations
Coordinate with travel and medical providers as needed
Track and monitor travel-related updates and information
Resolve customer concerns efficiently and professionally
Manage multiple communication channels at once
Partner with internal teams to solve customer issues and improve processes
REQUIRED SKILLS & EXPERIENCE
Experience in customer service or call center environments
Strong time management and organizational skills