Remote Experience Strategy & Transformation Leader

Humana Inc in New York is seeking an Experience Strategy & Research Principal to enhance service design and operational effectiveness. You will work closely with cross-functional teams and high-level executives, applying human-centered approaches to simplify and improve service delivery.
With 8–10 years of experience required, candidates should be proficient in qualitative research and service blueprinting. Benefits include health insurance from day one, paid time off, and a 401(k) plan.

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