Seasonal Customer Experience Specialist - Nordstrom Local Newport Beach

The ideal Customer Experience Specialist is motivated, detail‑oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in‑store events.

A day in the life…

Welcome customers by being an effective storyteller and skilled at engaging with diverse audiences

Quickly understand a customer’s needs; with an emphasis on connecting customers to services such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.

Communicate with customers in a professional manner, including answering phones, communicating via email, and providing feedback on trends, fit and style

Understand and support back‑of‑house processes, including inventory management and maintaining organization, cleanliness, and more

Support event execution – serve as point of contact for RSVPs, track customer contact information, and act as door greeter

During some shifts, be responsible for opening and closing the building, following the proper security procedure

Perform light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance

You own this if you have…

A high level of ownership, accountability, and initiative

The ability to identify opportunities that benefit the customer and build solutions that meet their expectations, including resolving any issues

The ability to quickly adapt to new initiatives, concepts, and services within the store

Proven success in working in a fast‑paced environment with the ability to multi‑task

A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

Physical Requirements:

Continuous movement for 6‑8 hours per shift, which includes frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers

Frequent use of hands for grasping, fine manipulation, pushing, and pulling

Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head

Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Occasionally lift and carry up to 25‑50 pounds

Benefits

Medical/Vision, Dental, Retirement, and Paid Time Away

Life Insurance and Disability

Merchandise Discount and Employee Assistance Program (EAP) resources

Pay Range Details
$21.05 - $21.90 per hour

The position may be eligible for performance‑based incentives/bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview.

Commissions
Apparel, shoes, and accessories sales typically range from 3% to 14.5%. Beauty and Men’s Fragrance sales roles typically receive 3%.

For Los Angeles or San Francisco applicants: Nordstrom conducts background checks after conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

#J-18808-Ljbffr