Customer Education Specialist

Customer Education Specialist

Customer Education Specialists are responsible for executing day-to-day content operations and will create high-quality, relevant, and engaging content to help Klaviyo customers grow their businesses.
You'll create strategic content across a variety of different formats, but primarily written and video content. You'll collaborate closely with fellow members of the Curriculum Development team, marketing, sales, and customer success to create interesting and educational resources.
Curriculum Development's mission is to enable our customers to grow through self-serve content, so you'll be playing a critical role in helping both Klaviyo and its customers achieve business goals.
A successful candidate has a strong background in marketing strategy, and is an exceptional storyteller and writer. You are also comfortable on camera and know how to create digestible and engaging videos. You'll have a thorough understanding of the eCommerce marketing landscape, and how to keep the quality of content consistent with Klaviyo's brand.
You'll be part of the Curriculum Development team and report to Klaviyo's Manager of Curriculum Development.
How You'll Make a Difference:
Research, write, & conceptualize content.

You'll work collaboratively with a team of video producers and designers to turn your words, research, and strategies to life through courses, lessons, and other on-demand learning resources.
Pitch content ideas.

You'll understand Klaviyo's customers, their challenges and opportunities, and you'll regularly contribute ideas for high-quality content.
Monitor performance.

You'll work collaboratively with the Curriculum Development and Learner Experience teams to understand how to measure the performance of our content—what's resonating, what's driving traffic, what's reducing support tickets, what has a high CSAT rating—and you'll use data to help make recommendations about what content we should create.
Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Who You Are:
You're an experienced marketer, storyteller, writer, and communicator.
You have a customer-first mindset and deeply enjoy helping customers achieve their business goals by creating content that makes an impact.
You have a solid understanding of adult learning principles and how to create effective educational content.
Base Pay Range For US Locations: $68,000 — $102,000 USD
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.