Account Manager (Performance Marketing & AI SaaS)

Location:

Remote (Occasional in‑person NYC meetings)

Type:

Full‑Time | Mid‑Level

Salary:

Competitive + Full Benefits (Medical, Dental, Vision, 401k)

About Us
CB/I Digital is a performance marketing and AI technology company founded in 2007 that creates major digital successes for DTC brands like Hammitt, Miz Mooz and Chan Luu, as well as enterprise clients like First Citizens Bank, Rainbow Shops, LVMH and Ferrara.

We’ve been recognized by multiple award organizations, including Inc 5000’s list of fastest growing companies in the US, US Agency Award 2025 for Best Use of AI, and the American Business Awards, Digiday, Search Engine Land, the Global Agency Awards, the Vega Awards, and the Interactive Media Awards, highlighting our work for clients in Paid Advertising, SEO, and Ecommerce excellence.

Our clients range from successful DTC start‑ups to industry‑leading enterprise brands including LVMH, Beam Suntory and Rainbow Shop. We also work with large financial institutions and banks; established jewelry, beauty and apparel brands; and online marketplaces across 15+ verticals.

CB/I is known for generating exceptional growth which we attribute to technical expertise in SEO, Google/Facebook advertising, and cloud‑based platform development, as well as our dedicated and proactive working style. We are a Premier Google Partner, Meta Business Partner.

Our clients become our trusted partners for years, working closely together on all aspects of performance to achieve high growth goals we set for ourselves.

We've also released our own software product, Conative AI, an AI SaaS platform that helps growing Ecommerce brands solve inventory problems and scale profitably using predictive demand forecasting and sophisticated AI Agents to automate a host of processes. The platform has won multiple awards over the last few months, with a growing list of clients and technology partners.

The Role
We’re looking for a

smart, strategic, and experienced Account Manager

with strong

hands‑on experience in Paid Media (Meta, Google Ads)

and a

consultative mindset . You will manage a portfolio of performance marketing accounts and take ownership of client relationships, strategy, and results. You’ll also manage select Conative AI SaaS clients and play a key role in customer success and product adoption.

This is not a junior role. We want someone who knows what great strategy looks like, can speak confidently to CMOs and founders, and understands what moves the needle in Ecommerce in order to grow into a more senior position in the future.

What You’ll Do

Own client relationships and act as the trusted growth advisor for 4–6 Ecommerce brands

Lead weekly calls and reporting, communicate strategy clearly and persuasively

Identify growth opportunities and drive upsells across performance marketing and Conative AI services

Understand your clients’ business models, product margins, inventory, and marketing mix

Performance Marketing Management

Guide internal teams (or execute directly if needed) on campaign strategy, structure, and optimizations

Audit accounts (Google Ads, Meta Ads, TikTok) to spot inefficiencies and make high‑impact recommendations

Review spend allocation, customer acquisition cost (CAC), and ROAS performance weekly

SaaS Customer Success (Conative AI)

Onboard new Conative AI clients and run high‑touch trial engagements

Explain AI forecasting insights and show how it impacts inventory and marketing planning

Solve issues and advocate for client needs with the product and engineering teams

Ensure adoption of key features and maintain client satisfaction post‑sale

Must‑Haves

2–3 years of experience

in performance marketing (agency or in‑house DTC)

Strong understanding of paid media platforms:

Meta Ads, Google Ads (Search & Shopping)

Experience managing clients directly , especially DTC/eCommerce

Confident communicator

– written, verbal, and visual (decks, reports, etc.)

Ability to interpret data, present insights, and prioritize what drives business growth

Detail‑oriented and organized, with strong time and project management skills

Comfortable wearing multiple hats – performance marketer, strategist, client advisor

Bonus Points If You Have

Experience using SaaS tools or working with product teams

Background in inventory, merchandising, or demand forecasting

Experience with TikTok Ads, Klaviyo, Shopify, Google Analytics 4

B2B SaaS account management or onboarding experience

Strong slide design skills for strategy and performance decks

What We Offer

Real growth opportunities : Work directly with top‑tier clients, company leadership and managers day‑to‑day

Exposure to fast‑growth DTC brands and bleeding‑edge AI technology

Hands‑on experience across performance channels and AI‑enabled tools

Team‑first culture : Transparency, accountability, and collaboration. No politics.

Training & mentorship

from experts who’ve scaled 8‑figure brands

Competitive salary + bonus + 401k match + full benefits

Remote‑first with flexible working hours (but Eastern time availability is a plus)

A Note from Leadership
We’re not looking for someone we need to train for 2 years to become client‑ready. We want someone who

already has the core skillsets and foundational experience

and is ready to

step into a leading role

with their accounts.

You don’t need to be an expert in Conative AI (yet), but you do need to think like an entrepreneur and

prioritize what matters most .

If you’re passionate about eCommerce growth, love talking strategy, and thrive in a performance‑driven culture, let’s talk.

Loom Video Request (1–2 minutes)
Please record a quick Loom video answering the following:

Who you are

Why you’re excited about this role

What makes you a strong fit for both

client management

and

performance strategy

Anything else we should know about you!

Loom link:

loom.com

We’re not looking for a perfect production — just a sense of how you communicate and present ideas.

#J-18808-Ljbffr