This job posting is anticipated to remain open for 30 days, from 27-Jan-2026. The posting may close early due to the volume of applicants.
Job Overview
Leads and drives strategy, planning, and execution for key, identified digital experience journeys that are critical to the success of Edward Jones (EJ) firm ambition. Owns and drives the end-to-end client digital experience of the future. Provides strategic direction to a full cross‑functional organization that helps develop the current and future‑state client experience and enables the firm to be Experience First. Directly leads and/or provides consultation to division and firm projects, exercising strong critical thinking, applying experience practices, and driving decision making in the name of delivering the best experiences possible. Identifies vision for future state of key EJ experiences that will serve as competitive differentiation. Directly leads leaders and teams responsible for establishing Experience practices and driving firm adoption of those practices.
What You’ll Do
- Develop and implement highly complex strategies and practices to improve client experience strategy, practices, measures and outcomes for critical experience journeys.
- Provide clarity to the firm on what it means to be Experience First by leading the teams building the Experience First mindsets and toolsets that can be applied to a variety of situations.
- Collaborate with and influence senior leaders at the highest level of the firm, including Leadership Forums, to achieve experience‑based enterprise, functional and business segment objectives, align work and resources.
- Champion responsibility‑based management to enable leaders to build high‑performing, diverse and inclusive teams. Lead leader and associate development and career pathing.
- Champion the voice of the client / branch team and experience measures to senior leaders, articulating the outcomes to be achieved by investing in those areas.
- Thrives in ambiguity, bringing clarity of direction, processes or tools to establish and achieve outcomes.
- Empower team members to resolve issues through clarity on their accountability. Investigate and resolve escalations with varying and high degrees of complexity and impact.
- Provide thought leadership and strategic direction for divisional and firm‑level initiatives, to align with firm objectives and strategies, creating business cases to gain buy‑in and advocacy for the experience.
- Assess the depth and breadth of capabilities available and bring together the optimal set to achieve the goal.
- Deep understanding of business strategy and experience strategy and knowledge/ability to deliver programs that support business initiatives and drive desired action.
What You’ll Need
- 15+ years of experience demonstrating increasing levels of responsibility, leadership and strategic marketing or planning.
- Bachelor's degree (master's preferred).
- Experience in strategic marketing, demonstrating increasing levels of responsibility, with at least 7‑10 years of direct or indirect leadership experience in strategic roles that impact the customer experience.
- Experience in developing and directing others to deliver strategic experience and business outcomes in large, complex, matrixed organizations.
- Ability to lead and manage varying levels of cross‑functional leadership roles with varying responsibilities within division and firm.
- Excellent people‑management skills with an emphasis on leader behaviors and mindsets.
- Ability to drive action and execution through engaging, transparent cross‑functional leadership.
- Understanding of outcome‑based accountability and performance standards.
- Ability to make multiple complex, non‑routine decisions independently without benefit of established guidelines, procedures or policies that have far‑reaching impact across the organization.
- Ability to influence senior levels of the firm and be perceived as a thought leader.
Benefits
Edward Jones offers a comprehensive benefits package including medical, prescription drug, dental, vision, and voluntary benefits such as accident, hospital indemnity, and critical‑illness coverage. Short and long‑term disability, basic life, and basic AD&D coverage are provided at no cost to associates. The company provides a 401(k) retirement plan and tax‑advantaged accounts, including a health savings account and a flexible spending account. Ten paid holidays and 15 days of vacation for new associates beginning on January 1 of each year, along with sick time, personal days, and a paid day for volunteerism, are offered. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program.
EEO Statement
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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