Key Responsibilities
Sales Leadership & Strategy
- Develop and execute comprehensive sales strategies to drive topline revenue across group, catering, business travel, and negotiated corporate segments for both properties.
- Provide leadership, coaching, and performance management for the Catering Sales Manager and Remote Sales Manager.
- Establish clear goals, sales priorities, and accountability metrics for the sales team.
- Conduct regular sales meetings, pipeline reviews, and performance check-ins.
- Identify new revenue opportunities and market segments aligned with each property’s positioning.
- Conduct proactive sales calls, outside sales appointments, and hotel site tours.
- Identify, qualify, and solicit new business to achieve or exceed revenue goals.
- Manage all RFP processes for corporate and business travel accounts.
- Maintain a strong understanding of market conditions, competitive landscape, and demand patterns.
- Collaborate with the General Manager and Revenue Management team to optimize pricing strategies, rate structures, and inventory controls.
- Engage with Hilton and Choice GSO’s to build relationships and capture new business opportunities.
Revenue Management & Market Development
- Collaborate with the General Manager and Revenue Management partners to optimize pricing, rate strategies, and inventory controls.
- Oversee RFP strategy and account production for corporate and business travel segments.
- Maintain a strong understanding of market trends, demand patterns, and competitive positioning.
- Build and maintain key relationships with brand partners, CVBs, tourism organizations, and local businesses.
Key Account & Business Development
- Personally manage and cultivate select high-value accounts, strategic partnerships, and complex group opportunities.
- Participate in client sales calls, site tours, and negotiations as needed to support the sales team.
- Represent both properties at networking events, trade shows, and industry functions.
Group & Event Oversight
- Provide strategic oversight of group and catering sales processes from inquiry through execution.
- Ensure accuracy and consistency in contracts, room blocks, group forecasts, and event details.
- Partner with Operations and F&B leadership to ensure seamless execution and strong client satisfaction.
- Review group performance, pace, and pickup to adjust strategies as needed.
Administrative Oversight & Reporting
- Ensure accurate data entry, reporting, and forecasting within CRM and PMS systems.
- Review weekly, monthly, and quarterly sales reports, forecasts, and pace analyses.
- Maintain compliance with brand standards, company policies, and local regulations.
- Monitor documentation related to contracts, amendments, deposits, and billing for accuracy and timeliness.
Marketing, Branding & Digital Presence
- Provide strategic oversight of marketing efforts for both properties in alignment with brand standards and ownership objectives.
- Ensure a strong and accurate web presence across all digital channels, including brand websites, third-party listings, and local partner platforms.
- Manage and maintain the vanity websites for both hotels, ensuring content accuracy, brand consistency, updated imagery, and clear calls to action.
- Partner with brand marketing teams, ownership, and approved vendors on website updates, promotions, and digital campaigns.
- Ensure hotel descriptions, photography, amenities, and sales messaging are current and competitive across all online platforms.
- Support the development and execution of local marketing initiatives, promotions, and partnerships to drive awareness and demand.
- Collaborate with Operations and Revenue Management to align marketing messaging with pricing, packages, and seasonal strategies.
- Represent the properties at networking events, trade shows, and community functions to strengthen brand visibility and business relationships.
Community Engagement
- Support the development and execution of local marketing initiatives, partnerships, and promotions.
- Represent the property at networking events, trade shows, and community functions to drive brand awareness and new business.
- Cultivate strong relationships with local businesses, CVBs, tourism organizations, and industry partners.
Qualifications
- Bachelor’s degree in hospitality, business, or related field preferred.
- Minimum 5+ years of hotel sales experience, preferably in an urban, boutique, or lifestyle hotel environment.
- Proven experience managing group, catering, and corporate sales segments.
- Prior experience leading or mentoring sales team members strongly preferred.
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
- Strong knowledge of hotel sales systems, revenue strategies and market analytics.
- Proficiency in hotel sales and operations sytems
- Demonstrated ability to build and maintain client relationships.
- Proficient with Microsoft products.
Personal Attributes
- Strategic leader with a hands-on, collaborative management style.
- Results-oriented with strong accountability and follow-through.
- Relationship-driven and confident in high-level client interactions.
- Adaptable and comfortable managing multiple properties and remote team members.
- Positive, professional, and team-focused mindset.
- Resilient, resourceful, and comfortable in a lean, fast-paced environment.
- A team player with a high level of dedication.
Working Conditions
- Full-time role with a combination of on-property presence and flexibility based on business needs.
- Occasional evenings and weekends required for client events and networking.
- Local travel for sales calls, site visits and industry events.