User Interface/User Experience Lead Designer
CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry‑focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.
CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.
We are growing and seeking to hire an experienced User Interface/User Experience Lead Designer to join our talented Information Technology team. The position offers growth, flexibility, and a collaborative work environment.
Role Responsibilities
Domain Strategy and Business Outcomes
Own design strategy and prioritization for an assigned product domain. Connect design work to measurable business and user outcomes (e.g., efficiency, adoption, quality). Generate and communicate trade‑offs that inform domain‑level decisions. Challenge or descale work when impact is unclear to protect team focus.
Continuous Discovery and Evidence‑Based Decision Making
Lead ongoing discovery to identify high‑value problems before solutions are defined. Translate insights into clear, actionable product direction. Validate concepts through rapid testing, feedback, and available data. Apply modern tools (including AI‑assisted methods) to accelerate learning and execution.
End‑to‑End Workflow and System Design
Own end‑to‑end design of complex workflows across roles, systems, and dependencies. Decompose ambiguous processes into usable, scalable solutions. Design across product boundaries, considering data, rules, and operational impact. Balance long‑term experience quality with practical delivery constraints.
Cross‑Functional Partnership and Influence
Partner with Product, Engineering, Research, and business stakeholders to shape direction. Communicate design rationale in business terms (outcomes, value, risk, trade‑offs). Represent UX in alignment and decision‑making forums. Navigate ambiguity and organizational complexity to drive progress.
Design System And Experience Quality
Promote and apply design system standards within the domain. Contribute improvements to shared patterns and components with clear rationale. Deliver high‑quality interaction and visual design. Apply accessibility standards (WCAG 2.1 AA) and behavioral design principles.
Mentorship and Practice Development
Mentor designers on craft, product thinking, and stakeholder engagement. Contribute to team practices, standards, and knowledge sharing. Support hiring, critique, and overall UX capability growth.
Leadership and Accountability
Own end‑to‑end design strategy and execution for a product domain within CLA’s digital portfolio. Be the senior design voice within cross‑functional triads, carrying responsibility for business outcomes. Manage stakeholder relationships, drive cross‑team alignment, and represent UX in broader product discussions.
Qualifications
- 6+ years of experience in UX or product design within complex enterprise environments.
- Proven ownership of product domains or end‑to‑end workflows with measurable outcomes.
- Experience working in cross‑functional product teams to shape direction and delivery.
- Strong portfolio demonstrating strategic thinking, decision‑making, and impact.
- Experience leading discovery and translating ambiguous problems into clear direction.
- Strong communication and stakeholder management skills.
- Bachelor’s degree or a combination of relevant experience and training may be considered in lieu of a degree.
Benefits
- Flexible PTO (designed to offer flexible time away for you).
- Up to 12 weeks paid parental leave.
- Paid Volunteer Time Off.
- Mental health coverage.
- Quarterly Wellness stipend.
- Fertility benefits.
Equal Opportunity Employer
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