Service Account Manager

Job Overview

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, oversee the sales process, and act as the primary point of contact to retain and grow these accounts. They will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns, and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.
Responsibilities

Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
Primary goal is to sell new service maintenance agreements and truck-based service and project work.
Proactively manage the service sales process to close sales, including prospecting, qualifying, customer setup and procurement, proposals, presentations, and handling questions and objections.
Develop and maintain positive relationships within assigned customer accounts. Oversee the sales process and act as a “One Southland” point of contact for customers, engaging internal teams or support to allow for additional business development.
Continuously generate new sales by using existing and potential customer networks and social networking. Identify new business opportunities by acting as the customer’s building solutions partner for all areas of locally provided service offerings.
Mentor less‑experienced Service Account Managers.
Qualifications

Two‑year relevant degree or equivalent training and experience, such as trade‑level training or industry experience.
3+ years in direct relevant experience.
Strong knowledge of service policies, procedures and capabilities.
Strong verbal and written communication, including presentation skills.
Strong customer service skills and ability to develop customer relationships.
Demonstrated sales skills in prospecting, qualifying, proposing and closing sales, and capable of developing and managing large accounts (existing and new).
Strong collaboration skills internally and externally, with strong problem‑solving abilities.
Frequent travel to job sites within assigned region.
Strong Microsoft Office skills, including Excel, Word and PowerPoint.
Solid knowledge of CRM.
Benefits

401(k) plan with

50% company match (no cap)

and immediate 100% vesting.
Medical, dental, and vision insurance

(100% paid for employee) .
Annual bonus program based upon performance, achievement, and company profitability.
Term life, AD&D insurance, and voluntary life insurance.
Disability income protection insurance.
Pre‑tax flexible spending plans (health and dependent care).
Paid parental leave .
Paid holidays, vacation and personal time.
Training/professional development opportunities and company‑paid memberships for professional associations and licenses.
Wellness benefits.
Contingent Employment and Additional Requirements

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.
Equal Opportunity Employer

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

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