Community Specialist
The Community Specialist is a sales professional responsible for leasing a senior living community. By creating and following a strategic business plan, the candidate will manage their sales funnel, create urgency with prospects, and follow a sales process through closing to achieve optimal occupancy and revenue targets.
Required Experience
- Previous experience in sales with a proven track record of meeting and exceeding sales goals
- An understanding of the senior market and various senior living products is a plus but not a requirement
- Desire to listen to, connect with, and serve seniors by matching their needs to our service offerings and successfully move them into our communities
- Aggressive sales instinct with the ability to close while maintaining compassion for customers
- Ability to manage time effectively
- High degree of initiative and creativity, good judgment, and professional ethics
- Strong leadership skills to work independently and as part of a team
- Excellent communication and presentation skills
- Demonstrated aptitude for problem‑solving; ability to determine solutions for clients
- Microsoft Office and Salesforce proficiency is desirable
- Some travel may be required
Primary Responsibilities
- Manage all occupancy and revenue goals for the community
- Utilize Salesforce to accurately manage sales funnels, conversion ratios, and move‑in metrics
- Comply with Fair Housing and Federal Trade Commission requirements
- Seek new opportunities to expand referral sources
- Make daily outbound calls to prospective customers in the database to schedule visits and tours
- Manage the leasing center on site during the construction phase
- Provide tours of models or vacant apartments to future residents and referral agency network
- Assist with marketing initiatives and resident events
- Serve as an educational resource for residents, caregivers, and staff members
- Promote the organization positively and set the example for standards of excellence
- Maintain effective communication and cross‑collaboration throughout the community
- Coordinate occupancy goals and resident/prospect information
- Prepare and manage all relative reports
- Willingness to work a flexible schedule, including evenings, weekends, or non‑traditional hours as business demands dictate
Equal Opportunity Employer
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