Account Manager

Summary/Purpose of the Position:
The Account Manager develops new business, stimulates sales growth of existing and new accounts, manages all region leads, on-boards new customers, and sells the entire range of products and services. This role drives profitable sales growth by retaining and expanding revenue at current customers and acquiring new customers within their defined geographic territory. The Account Managers are expected to build, identify, and implement strategies that enable growth, as well as provide value, solutions, and technical support for their customers.

Essential Duties, Functions and/or Responsibilities:

Responsible for qualifying new sales leads

Responsible for relationship building within a contact base and providing professional representation of the Company's brands

Ensures customer growth by partnering to help drive proactive solutions to meet the customer's needs and requirements

Effectively demonstrates products to customers

Coordinates order management activities: order entry, contract review, on‑time delivery performance, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer‑related activities in support of customer requirements

Engages in re‑activation campaigns within a given region focused on re‑engaging dormant accounts

Collaborates with internal and external resources when identifying emerging customer needs, cost‑saving opportunities, competitive threats, and revenue enhancement opportunities

Develops and monitors sales plan to achieve annualized account‑level goals

Applies continued education on our product offering to the customer experience, and works to become a prime resource through technical value and problem solving

Calls on vendor partners as necessary to enhance solution‑selling capacity

Makes team selling effective

Maintains, turns, and updates a growing and robust opportunity funnel for the fully assigned territory

Works strategically to understand industry trends affecting customers and identifies strategic initiatives to relate trends to customer opportunities; develops compelling vision and communicates this vision to support strategic initiatives for assigned customers

Establishes good relationships with customers and teams (internal staff and external partners); relates well to people at all levels; builds wide and effective networks and contacts

Focuses on customer needs and satisfaction; resolves customer issues quickly and accurately; consistently achieves project goals

Continually develops and expands products and technical knowledge in support of the customer base

Performs timely follow‑up on quotes and inquiries

Monitors key performance indicators to identify gaps in customer profitability or service levels and proactively works with cross‑functional resources (operations, procurement, quality, finance, sales, etc.) to resolve issues

Schedules in‑person visits with selected customers as needed

Records and maintains all customer‑related and sales activity information in CRM system

Is indirectly and directly responsible for product quality

Other duties as assigned

Qualifications:
Education and/or Work Experience Requirements:

Bachelor's degree in Industrial Distribution, Supply Chain Management, Marketing, or Business Administration preferred

2+ years of industrial sales experience preferred

2 years of electronics distribution experience preferred

Familiarity with CRM

Sales pipeline/funnel management a plus

Advanced skill in MS Office specifically Word, Excel, and PowerPoint

Valid driver's license and ability to travel often required

Daily/weekly travel visits to existing and potential customer sites

Majority of work performed outside of the home branch office environment

Attendance at a variety of business meetings as required

Job success requires extra discipline, effort, commitment, and diligence to secure a sale and profitability; demonstrated ability to meet established sales goals

Excellent verbal and written communication skills

Good interpersonal, time‑management, and presentation skills

Physical Requirements:

Ability to safely and successfully perform essential job functions in accordance with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular and timely attendance in accordance with the ADA, FMLA, and other federal, state, and local regulations

This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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