Business Account Manager

Business Account Manager

Job Locations: US-IN-Whitestown | US-IN-Tipton
Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
As a

Business Account Manager , you will be responsible for managing an existing customer base, growing the existing customer base, and new business account acquisition within a defined market/territory.
Location:

This position will report out of our

Whitestown, IN

or

Tipton, IN

office five days per week, and have a prospecting territory of the surrounding areas.
Rewards

*Account Managers are targeted to make

$69,930+

per year (Base + Commission)*
What's in it for you?
Uncapped monthly commission
Full Benefits Package - Beginning first day of employment

Medical, Dental, Vision, and Life Insurance
3 Weeks Vacation and 2 Weeks Sick Time
Paid Holidays
401k eligible after 30 days with excellent company match

Discounted TDS services
Generous ramp up period with supplemental income
Responsibilities

Existing customer activity includes the overall care, growth and retention of a commercial customer base or book of business ("BOB") with an emphasis on increasing revenues, increasing product penetration, and improving overall profitability. The AM will manage moves, adds, changes, and deletions (MACD) to existing customer accounts, renew existing business customers’ contracts, respond to RFPs, and proactively attempts to foster existing customer loyalty. New account acquisition focuses on business-to-business prospecting, uncovering customer needs, understanding key business drivers, leveraging the latest technology, and delivering compelling TDS solutions to our prospects that meet their business needs in a timely manner. Consistent new and existing business development through cold calling and prospecting, with a drive to succeed and grow the assigned book of business, in a quota driven environment are critical to the success of this position.
Manage existing account base by regularly contacting accounts (via phone and in person), acting as their resource for sales negotiations, and meeting or exceeding the sales and revenue growth goals. Actively manage (includes moves, adds, and changes to the account) the existing base to ensure we retain customers and reduce market churn. Provide education on the industry, technology and TDS products and services.
Focus on market share growth by prospecting and selling new businesses. Identify, contact, and build relationships with prospective customers through a combination of telephone and in‑person cold calls, networking, and referrals to obtain appointments. Build customer solutions, propose, and close sales to meet or exceed sales and revenue growth goals.
Create proposals, write, and submit accurate and timely new orders following the established sales process. Manage and submit moves, adds, changes and deletion orders (MACD) to the existing customer base.
Develop a tactical sales plan for prospecting, customer growth and retention plans to meet or exceed the monthly, quarterly, and annual sales and revenue growth goals. Craft and implement a personal action plan. Maintain accurate and timely activity tracking, customer status and forecasts utilizing the CRM system for all new prospects and existing customer sales. Report activity and monitor progress on a weekly, monthly, quarterly, and annual basis.
Attend industry and trade group meetings and local events as needed to increase our corporate visibility, identify business opportunities, and develop industry contacts. Maintain relations with contacts and lead sources, which may include after‑hours events.
Perform other duties as assigned.
Qualifications

Required Qualifications
2+ years of customer service experience.
2+ years of inside or outside sales experience.
Must have and maintain a valid driver’s license, insurance, and have access to reliable transportation.
Other Qualifications
Experience in successful prospecting and generating leads through cold calling.
Access to cell phone.
Previous Telecommunications experience.
Winning “can‑do” attitude and strong work ethic as evidenced by a track record of success in business, education or extracurricular activities.
Ability to clearly and effectively set goals and then attain them as evidenced by a record of creating a work plan, measuring performance, and adjusting to accomplish the goal.
Well organized, good time management skills, ability to multi‑task and close attention to detail.
Customer service experience, motivation to serve and a genuine interest in helping others including both internal and external customers.
Comprehensive product and application knowledge with the ability to provide a high volume of quality problem resolution to customers.
Competitive nature, strong passion to sell and succeed coupled with mastery of our sales processes and practices.
Time intensity that is evidenced by a record of seizing the moment and bringing the appropriate amount of energy to solve problems and effect change sooner than later.
History of identifying problems, gathering data, consulting others, soliciting input, weighing the facts, making decisions and effectively implementing the decision.
Excellent verbal and written communications skills including the ability to explain complex issues in a clear and thorough manner as evidenced in personal interviews and via telephone.
Ability to work effectively with customers at “C” and other levels of management.
Confidence coupled with necessary empathy to quickly set any customer at ease.
Ability to grasp new concepts and material quickly, willingness to learn and continue to learn as evidenced by formal education or work experience.
Ability to work independently or interdependently based upon the circumstances.
Must maintain satisfactory sales quotas.
Computer literacy (i.e., Excel, Word, email, Internet).
Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well‑being, and overall happiness. Join us and experience a work environment where your well‑being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
All associates have the opportunity to participate in Associate Resource Groups, encouraging community and facilitating professional development.
Equal Employment Opportunity

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role‑specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!

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