Brief Description
The Account Director, Client Services plays a pivotal role on our Client Services team in our AudienceFirst Media (AFM) division. The AD is the key client relationship manager and focuses on the development and delivery of strategic program recommendations, research, and campaign planning/execution to drive new donor growth for our clients. This is a full-time, hybrid position based out of our Lanham, MD office. US-based, remote candidates may be considered.
Moore is a data‑driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation‑led company that is the largest marketing, data and fundraising company in North America serving the purpose‑driven industry with clients across education, association, political and commercial sectors.
Supervisory Responsibilities
- Manage one or more Account Executives/Senior Account Executives.
- Manage staff including hiring, performance evaluations, improvement planning, training, development, career advancement planning and mentoring of direct reports and other staff as necessary. Identify and act on departmental training needs.
- Provide support to the team through skill development, results analysis, and feedback to enhance their decision‑making.
Your Impact
- Build and maintain strong relationships and trust with clients and agency partners.
- Manage 5‑7+ clients, depending on size, campaign frequency, and complexity.
- Act as the key driver of client meetings and calls.
- Continuously monitor and interpret client results.
- Analyze variances in performance and explain reasons for change.
- Make recommendations to optimize program performance based on results.
- Oversee the development and execution of client campaigns.
- Develop client budgets and performance forecasts, and report on budget to actual results.
- Deliver quarterly and annual client performance reviews.
- Monitor market factors and interpret their impact on clients’ programs.
- Initiate thought‑leadership whitepapers, blog posts, and presentations.
- Understand broader products and services with Moore companies and partners.
- Oversee training and quality of the team’s work.
- Perform other duties as required.
Your Profile
- At least 7 years of agency or client direct marketing fundraising experience.
- A Bachelor’s degree (B.A. or B.S.) or equivalent from an accredited college or university.
- Advanced knowledge of direct marketing performance metrics.
- Strong project management and multi‑tasking ability.
- Solid analytical and problem‑solving skills.
- Knowledge of data processing/merge purge processes.
- Good grasp of cooperative database modeling and segmentation.
- Desire to manage people and supervise projects.
- Excellent verbal and written communication skills.
- Ability to work in a team environment.
- Effective presentation skills.
- Proficiency with Excel, Word, PowerPoint, and other Office software.
How We’ll Support You
- Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
- Collaborate with industry subject‑matter experts with over 5,000 employees across the enterprise.
- We offer a wide range of benefits including comprehensive healthcare, paid holidays, and generous paid time off so you can recharge and pursue your other passions.
- Moore is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.