Client Services Manager - Security & Travel Lead

Position requires monthly travel to Rock Springs, WY, Afton, WY and Pocatello, ID. Company car and gas card provided for travel.

PalAmerican Security - Client Service Manager
Are you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and lead a team to deliver exceptional results?

PalAmerican Security, a leading protective and security company, is seeking a highly skilled and motivated Client Services Manager to join our team. As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

Responsibilities
Recruit, hire, and train new staff
Provide performance feedback and recognize talent for management roles
Ensure security officers are adequately prepared for their assignments
Track and review KPIs with the Director of Operations
Conduct site assessments and client visits
Collaborate on recruitment needs and oversee client billing

Skills/Abilities Required
Excellent interpersonal and customer service skills
Strong organizational skills and attention to detail
Proficiency in Microsoft Outlook, Word, Excel

Education and Experience
Bachelor's degree with one year experience or equivalent experience in security
At least three years of related experience

Physical Requirements
Prolonged periods of sitting at a desk and working on a computer
Ability to lift up to 15 pounds at times

PalAmerican Security Care Culture
At PalAmerican Security, our

CARE Culture

is the cornerstone of our people‑first approach and is embodied in every interaction:

Curious

– We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
Accountable

– We uphold our commitments and take responsibility for our actions.
Respectful

– We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
Exceptional

– We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters
We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth
A rigorous

hiring process

ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
We recognize excellence through programs such as our monthly

CARE awards —celebrating contributions at every level.
With a

promotion‑from‑within philosophy , ongoing training, and advancement opportunities, we support long‑term career growth for our team members

PalAmerican Security is an

Equal Opportunity Employer . We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

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