Senior Outbound Sales Manager

The Senior Outbound Sales Manager provides strategic leadership for Public Storage’s outbound sales function, overseeing multiple campaigns and teams to drive revenue growth, conversion improvement, and customer experience excellence.

Reporting to the Vice President of Sales, this role leads the Outbound Sales Manager and broader outbound operations. The ideal candidate brings strong sales leadership, analytical rigor, and the ability to influence cross‑functional priorities. This leader will establish operating goals, evaluate performance against key business outcomes, and use data, analytics, and AI insights to optimize results.

The role also serves as a key partner to senior leadership, delivering executive‑level reporting, recommendations, and insights to support planning, resource allocation, and continuous improvement.

Key Focus Areas

Lead outbound sales strategy and operating model

Directly manage and develop the Outbound Sales Manager

Drive revenue, conversion, and efficiency across campaigns

Use data, analytics, and AI to inform decisions

Present performance insights, forecasts, and recommendations to senior leadership

Oversee BPO partnerships to improve performance and consistency

Principal Responsibilities
1. Strategic Outbound Sales Leadership

Lead outbound sales strategy, structure, and performance management

Use all available tools and resources to improve sales behaviors, strengthen execution, and increase productivity

Leverage call listening, data analytics, observed coaching, AI analytics, and other performance insights to identify opportunities and support development

Innovate new sales techniques and approaches to improve conversion and overall team effectiveness

Develop supervisors and managers through observed coaching, one‑on‑one interactions, and ongoing feedback to strengthen leadership skills and performance

Manage and develop the Outbound Sales Manager and support team leaders

Drive revenue, conversion, and operational efficiency across campaigns

2. Leadership and Talent Development

Coach and develop the Outbound Sales Manager and BPO leaders to improve performance

Build organizational capability through leadership development, performance management, and succession planning

Ensure strong recruiting, onboarding, training, and retention practices

Foster a high‑performance culture built on accountability, collaboration, and continuous improvement

Assess leadership effectiveness and implement development plans as needed

3. Revenue and Performance Management

Monitor campaign performance to drive rentals and revenue growth

Identify trends, risks, and opportunities affecting conversion and attainment

Set clear expectations and escalation paths for underperformance

Review and approve initiatives that improve conversion, efficiency, and productivity

Ensure the team maximizes revenue opportunities through effective sales execution

4. Executive Reporting and Business Insights

Prepare and present performance updates, forecasts, and strategic recommendations to the VP of Sales and senior leaders

Translate complex data into clear executive summaries and business narratives

Use dashboards, call analytics, and customer behavior trends to guide decisions

Recommend changes to staffing, workflow, campaign design, and resource allocation based on business intelligence

Lead business reviews for the outbound sales function

5. Process, Systems, and Innovation

Assess and improve outbound workflows, systems, and supporting technologies

Partner with IT, Workforce Management, Marketing, and other stakeholders to enhance CRM, dialer, and reporting tools

Identify opportunities to apply AI, automation, and analytics to improve sales effectiveness

Drive process standardization and operational discipline across campaigns

Lead pilot initiatives and continuous improvement efforts that strengthen performance

6. BPO Partnership Management

Oversee BPO partners supporting outbound sales operations

Ensure alignment with performance expectations, service standards, and business priorities

Monitor results and partner with internal and external teams to improve conversion, efficiency, and quality

Support governance, coaching, and performance reviews for BPO operations

Identify opportunities to improve BPO performance through training, process changes, and accountability measures

Required Qualifications

8+ years of progressive sales leadership experience, preferably in outbound, inside sales, or call center environments

Proven ability to lead managers or multi‑level teams in a performance‑driven environment

Demonstrated success driving revenue growth, conversion improvement, and operational excellence

Strong strategic, analytical, and business planning skills

Experience presenting to senior leadership and influencing executive decisions

Proven ability to build and lead high‑performing sales organizations

Strong communication, leadership, and change management capabilities

Solid understanding of legal requirements and restrictions associated with outbound dialing campaigns

Preferred Qualifications

Experience in storage, real estate, or related service industries

Experience managing outbound sales functions at scale

Familiarity with AI‑enabled sales tools, speech analytics, and performance intelligence platforms

Background in CRM, forecasting, and sales operations

Experience working with or managing BPO partnerships

Experience with dialer technologies, reporting, and performance measurement

Bachelor’s degree in Business, Marketing, or related field

Success Metrics

Outbound revenue growth and campaign contribution

Conversion rates across outbound campaigns

Leadership effectiveness and Outbound Sales Manager performance

Operational efficiency and process improvement results

Adoption of data‑driven improvements and technology enhancements

Executive stakeholder satisfaction with reporting, planning, and strategic insight

Customer experience and quality outcomes

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