Customer Experience Specialist

We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused, detail-oriented, and passionate about helping others create memorable experiences.

This position emphasizes relationship-building, service excellence, and client support throughout the travel planning process.

Key Responsibilities

Consult with client to understand their travel preferences, budgets and needs

Provide exceptional customer service before, during, and after travel bookings

Research travel options including accommodations, transportation, and activities

Present customized recommendations and service solutions

Coordinate reservations and confirm booking detailsMaintain accurate client records and follow up to ensure satisfaction

Resolve customer questions or concerns in a timely and professional manner

Qualifications

Strong communication and interpersonal skills

Customer service experience preferred (retail, hospitality, call center, or service industries welcome)

Detail-oriented with strong organizational skills

Comfortable using online systems and booking platforms

Self-motivated with the ability to manage time independently

High school diploma or equivalent required

Preferred (Not Required)

Sales or client-facing experience

Experience in hospitality, events, or travel services

Entrepreneurial mindset

What We Offer

Flexible schedule options

Remote work opportunities

Training and professional development

Access to travel industry resources and supplier partnerships

Performance-based earning potential

Supportive team environment

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